Application Support Specialist

My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to their mission of revolutionizing retail through technology.

Key Responsibilities:

• Provide exceptional application support to their retail clients, ensuring seamless functionality and optimal performance of our software solutions.
• Troubleshoot and resolve technical issues related to their applications, working closely with clients to understand and address their needs.
• Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
• Conduct regular system checks and maintenance to ensure the stability and reliability of their applications.
• Assist clients with onboarding, training, and usage of their software, ensuring they maximize the value of their solutions.
• Maintain detailed documentation of support activities, issues, and resolutions.

Qualifications:

• 3-5 years of experience in application support, with a strong background in Java programming.
• Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
• Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
• Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
• Ability to work independently as well as collaboratively within a team.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Convenient office location with modern amenities.