Building Host

Our client is passionate about delivering first class customer service to all building guests and tenants.

The purpose of this role is to provide first class customer service; welcoming visitors and occupiers to the building as well as managing the daily activity of contractor and 3 rd parties.

You will support the Building Manager in respect of building maintenance, tenant liaison, health and safety, facilities/helpdesk coordination.

The Role

• Meet, greet and announcement of visitors
• Ensuring reception area is always in pristine condition
• Arranging extra services such as transport for tenants as required
• Liaising with tenants via email/telephone to notify of maintenance issues or upcoming works
• Use of Elogbooks Helpdesk to log new jobs
• Carrying out daily building checks and logging any maintenance/cleaning issues with relevant contractors
• Ensuring outside contractors complete work reports/logbooks before leaving site, issuing work permits or liaising with Facilities Manager to obtain work permit
• Updating online compliance system, Riskwise
• Minute taking and typing of notes as and when required
• Compiling and sending out waste and recycling reports for tenants
• Updating meter readings and distributing to the relevant tenants and accounts department
• Assisting with the FM/BM with general duties as and when required
• Sort and distribute internal mail
• Liaising with cleaners to ensure the communal areas and building lobby is kept in a good state of repair and cleaning standards are high
• Completing shift report reviews and reviewing daily patrols completed by site security, raising or following up on any outstanding issues and alerting line manager if required
• Assisting with the organisation of events with communal spaces and driving occupier agreement

Does this sound like you:

• Ideally 2 years + experience in a self-managed, responsible Receptionist/Front of House or customer service role
• Basic understanding of Property Management industry
• Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service at all times
• Mature, accountable attitude with ability to work independently and demonstrate initiative
• Confident, outgoing personality with a corporate and professional outlook
• Ability to prioritise where necessary
• Good planning and organisational skills
• Excellent communication skills
• Tact, diplomacy and awareness of confidentiality
• Self-starter with the flexibility to undertake a range of duties
• A good working knowledge of Outlook, Word, Excel and PowerPoint
• Acute attention to detail

The Benefits

• Competitive salary £25K
• Monday - Friday, in office role, 8am - 5pm
• 23 days holiday, 8 BH and Christmas closure
• Pension scheme
• Opportunity to opt in to private medical
• Eye vouchers
• Annual appraisals
• Thorough and comprehensive onboarding and training

If you feel you have the skills and attitude required for this role and wish to work with a forward thinking company to achieve great things then apply today.

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