Account Manager

Totaljobs is a leading online job board in the UK, dedicated to connecting job seekers with their ideal employment opportunities. As a leading player in the British job market, we have been playing a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global leader in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

Join our team and youll be responsible for helping our key clients solve their hiring challenges. Your role will be to strengthen and grow existing relationships to increase Totaljobs market share.

Working in the Sales department you will develop a deep understanding of your clients current and future needs to recommend the best of Totaljobs solutions to them and create both short- and long-term value for our partners through the entire sales process.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Act as the primary point of contact for customers, managing relationships and ensuring their success.
• Conduct targeted research to identify opportunities and understand client needs, devising customized strategies accordingly.
• Provide exceptional customer service by promptly addressing and resolving concerns to maintain client satisfaction.
• Identify and capitalize on upselling and cross-selling opportunities to foster customer growth and revenue generation.
• Track, assess, and report on client performance metrics to measure effectiveness and inform strategic decision-making.

• Demonstrated expertise in acquiring new business and cultivating and expanding an account base to drive sales growth.
• Proven track record in achieving sales targets and KPIs through strategic planning and execution.
• Exceptional skills in managing and nurturing client relationships, fostering trust and loyalty.
• Proficiency in Salesforce or similar CRM software to effectively manage client interactions and track progress.
• Ability to adapt to changes within the business in an evolving market landscape, and a solution-oriented mindset to navigate challenges effectively.

Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Pension contribution up to 10%
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model
• Volunteering days
• and you can bring your dog to the office!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

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