Hospitality Manager

We are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.

This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Hospitality Manager...

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

And so much more

About the role:

Working as part of the catering and operations team you will maintain consistent operational standards across all mediums of F&B operations. Develop operational service and food standards across the site demonstrating innovation, flair and creativity in keeping abreast of industry and competitor standards and showcasing best practice.

Leading from the front with a hands on can do approach to developing the site offer and personnel. An initiator and custodian of brand standards with a keen eye for detail and process application.

Working within agreed commercial parameters with primary responsibility for the improvement of labour efficiency through training and team development.

Leading the event management team in the planning and efficient delivery of all hospitality provision on site.

To ensure that all event areas are set to suit the clients event requirements and managed to the standards set by the Site General Manager and Catering Operations Manager defined by standard operating procedures.

To ensure liaison with all relevant departments is delivered to correct deadlines to ensure high quality of service and customer satisfaction.

Responsibilities

• To personally lead from the front, demonstrating proactive techniques in the efficient operation of the site within agreed budgetary parameters.
• Plan all duty rotas to cover event build up, operation and breakdown with appropriate personnel.
• To plan all non-race day and race day hospitality staffing levels to include race day hospitality management detail.
• Liaise with the sales executives to plan, monitor and develop event proposals and delivery techniques as required.
• Plan and oversee all variable labour costing for hospitality provision maintaining budgeted restrictions.
• Undertake reviews of all direct report personal development plans reviewing aims and objectives on a quarterly basis.
• Work closely with the Catering General Manager and Executive Head Chef in the development of the site food and beverage strategy document in order to maintain planned cost of goods.
• Maintain and monitor site health and food safety documentation and team training.
• Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events.
• Source all cutlery, crockery and light equipment inventory maintaining PAR levels agreed with the Catering Operations Manager.
• Train the hospitality & events team in common core skills identified through the development and implementation of site Standard Operating Procedures.

Please view the job description attached for the full list of responsibilities for this role

The person we are looking for as a Hospitality Manager has.

• Excellent communication skills
• Ability to work well under pressure
• Excellent organisational skills
• A systematic approach to problems
• A process driven attitude to tasks
• Loyalty
• Commitment
• Positive attitude

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

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