ASHP Service & Repair Engineer

Job Title: Air Source Heat Pump Service & Repair Engineer

Location: Stevenage/ St Albans

Job Type: PAYE

Overview ofRole:

The main responsibility of the Renewables Breakdown Engineer will be to provide maintenance and repair services for our renewable energy installations. This includes diagnosing and rectifying faults, providing technical support and advice, and ensuring all work is completed in line with safety standards and regulations. The role will involve close collaboration with our engineering and customer service teams, making effective communication and teamwork vital.

Key Responsibilities include but are not limited to:

• Diagnosing & repairing faults withinrenewable energy central heating and hot water systems across the region.
• Provide technical support and advice to customers and colleagues
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicate updates and progress of work, completing the required paperwork electronically and manually
• To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Key Requirements & Attributes:

• With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards.
• Experience in renewable energy heating and hot watersystems is essential for this role
• Skilled at problem solving & decision making
• Gas qualifications are desirable for this role.
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.
• Valid Driving License

What We Offer:

• Company vehicle and fuel card
• Uniform & mobile device
• Support provided for professional qualifications
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced maternity & paternity packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our Teams

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