Software Support Specialist

Ready to elevate your career with an innovative company? SSG Insight has an exciting opportunity for a Software Support Specialist to join their dynamic team!

Location: Wakefield (WF1 2TS)

Salary: £24k PA + Bonus

Job Type: Full Time, Permanent Working 37.5 Hours PW, Monday Friday

About Us:

Since our founding in 1983, SSG Insight has emerged as a global leader in asset maintenance management software. With over 40 years of expertise in CMMS and EAM, we're dedicated to helping organisations create smart, efficient workplaces. Our talented team is passionate about unlocking Agility's full potential for our customers, ensuring they achieve their business goals.

Agility is a trusted solution that empowers businesses to reduce risks, control costs, boost operational efficiency, and make informed decisions from anywhere in the world. We're driven by a love of problem-solving and strive to build lasting relationships with our clients.

At SSG Insight, our global team is united by a passion for innovation and excellence. We collaborate on exciting projects that deliver outstanding results for our customers. Join us and be part of a dynamic team that's transforming workplaces around the world!

Software Support Specialist The Role:

Software Support Specialists are responsible for undertaking specific activities to maintain manage and update client Agility Software solution and associated products and services to our clients throughout the UK and overseas. They will assist the client in day-to-day activities to manage, maintain and administer their system this will be completed within the agreed timescales and to budget ensuring that all documentation/templates are completed aligned to our business ISO 9001 standards.

Software Support Specialist Key Responsibilities:

- Coordinate and manage Software installations and upgrades

- Data analysis conversion services

- Report generation, formatting, and delivery

- Providing recommendations on system configuration

- Gathering & documenting detailed requirements to enable request to be successfully completed

- Documenting a tailored solution in relation to system configuration and set up

- Configuring, testing, and delivering the agreed solution

- Working with internal and external technical teams to ensure required development work is delivered on time

- Ensuring all system configurations and updates are delivered successfully and on time

- Developing and maintaining long term relationships with accounts constantly seeking to identify new opportunities and business outcomes across each account

- Managing & delivering system admin requests through the managed Service

- Providing 1st line support to new and existing customers

- Working across the teams to ensure success in line with pre-agreed metrics

- Communicating effectively with stakeholders using ISO standard documentation, including meeting plans, site visit reports and account growth plans

Software Support Specialist You:

- Excellent customer service, communication, documentation, and presentation skills

- Ability to juggle multiple projects at a time

- Good technical knowledge with web applications and mobile apps

- Data manipulation skills

- SQL knowledge (desirable)

- Demonstrates the ability to understand problems and find solutions

- Previous experience Administering and setting up business system would be beneficial

Software Support Specialist Benefits:

- Competitive Salary

- Ongoing professional development

- Pension

- Life Assurance

- Performance bonus

- Free city centre parking

- Flexible working

- Culture of support, openness and honesty

To submit your application for this exciting Software Support Specialist opportunity, please click Apply now.

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