1st Line Helpdesk Engineer

The Role

Our business is constantly growing and so is our team! We are delighted to announce that several positions have become available as a result of internal promotions within our IT department. We have an exciting opportunity for a Helpdesk & 1st Line Support Engineer to join us and provide support in the delivery of our IT Technologies. Our systems and technologies are at the core of our organisation, and youll be the first point of contact for the IT Team, supporting our people and business functions.

We will give you the flexibility you need to do your best work with hybrid work options, where possible. You will be based in our Edinburgh office but will have the opportunity to travel to our power stations when required. You will be working in a dynamic environment where your integrity, entrepreneurial spirit and teamwork are championed.

The Team

Within our IT team, you will be working alongside high performers who are driven by shared values, developing new strategies, exploring cutting-edge technologies, and always striving for success.

You will work closely with the whole IT team on a day-to-day basis, but we dont stop there! Due to the nature of the role, you will also engage regularly with colleagues across all areas and levels of the business, meaning you must be able to translate technical concepts into non-technical language and have good judgement on what communication style is required.

Our Edinburgh office is a friendly and exciting space enhanced with regular company-funded social events and seasonal gatherings, or time spent raising funds for our chosen charities. Youll be joining a fun and supportive environment where theres plenty for you to learn, you are encouraged to develop and where you can share your knowledge with others, too.

Summary of Responsibilities

Help\Service Desk

Provide a broad range of technical support to 250+ users via practical help and assistance or via phone, email, remote-access or desk side support. You must log and maintain an accurate record of support calls using the helpdesk ticketing system and know when to escalate support calls to senior members of the IT team to resolve.

Software Licencing

Monitor and report non-compliance with IT policies, in particular desktop software, security and computer usage. You will also catalogue and manage all UK software licenses ensuring compliance for Endpoints.

User Training \ Education

Help the team develop user training to ensure the people of our organisation are efficient and effective in the use of our IT assets, as well as understanding of our IT policies and procedures. You will also play a key role in working with our HR team to provide IT induction training for new employees.

Support

Troubleshoot and diagnose IT hardware and software faults, using your expertise to identify and recommend solutions for re-occurring issues.

Infrastructure

Manage joiners\movers\leavers using Active Directory in line with InterGen policies.

Governance

Ensure we are adhering to policies, architectural standards and guidelines, operational processes and procedures, including relevant build and security standards, as well as compliance with any regulatory standards and frameworks.

Why you?

As our Helpdesk & 1st Line Support Engineer, you will be tech-savvy and have superior analytical and problem-solving skills. It is essential that you have experience in Microsoft Operating Systems (including Windows 10 & 11 and SharePoint). You must be able to set and manage priorities whilst being exceptionally self-motivated with excellent attention to detail. Were looking for someone who is passionate about self-development and eager to expand your skillset. Youll need 2+ years of IT Service/Help Desk Management and 2+ years of Active Directory Administration.

Ideally, you will have a high level of knowledge and practical experience in the following technologies:

Helpdesk & 1st line support for desktop applications

ITIL Fundamentals

Understanding of basic networking principles including DNS & DHCP

User Training basic set up of working environments and mobile device positioning

Basic understanding of Cyber Security

In our industry, Cyber Security is high on our priority list, so bonus points if you have exposure to Security processes, procedures and technologies. It would also be great if you already have knowledge of power generation and related energy industries, or a passion for this area.

Your Qualifications/Experience

IT Support Specialist SCQF Level 6 or relevant work experience

Whats in it for you?

35 days holiday (includes bank holidays)

Discretionary bonus scheme

Life Assurance

Income Protection

Pension Scheme

Private Medical Insurance

Health & Wellbeing Programs

Company Sick Pay Scheme

Eyecare Vouchers

Savings Platform

Maternity / Paternity benefits

Educational Assistance Programme

Why InterGen?

We welcome applications from all sections of the community, and you will help us foster a culture of equity, diversity and inclusion a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes and help shape our culture.

We provide a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees. We believe in each persons potential, and well help you with yours by offering the development resources you need to advance your career.

With the strength of our company and reputation behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared purpose and values will inspire you to make an impact in an organisation whose vision is working towards a world with stable and dependable energy for generations.

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Location: Edinburgh, GB

Posted Date: 9/22/2024