Customer Service (Vehicle Sourcing Executive)

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

About the job:

The role holder will be responsible for the new vehicle order process from receipt of customer order through to the vehicle being delivered. The role requires the ability to work effectively in a high pressure environment whilst managing own workload to achieve results

Your responsibilities will be to:

• Manage accurate and timely placement and progression of all new vehicle orders at best price and availability whilst ensuring Alphabet procedures and service levels are adhered to in-line with the overall Sourcing strategy, compliance and regulatory requirements.
• Collate and store all relevant and required data for each customer and their orders to support the wider business with in life activities.
• Provide accurate and competitive pricing and availability information and resolve any pricing queries in a timely manner.
• Analyse and manage the live order bank for respective manufacturers and orders, ensuring customers are kept fully up to date with any changes. Ensure all orders are processed accurately and timely allowing internal processes to be actioned (i.e billing).
• Ensure customers are kept up to date with the progress of their orders, including order confirmations and updates. This includes pro-actively chasing Suppliers.
• Administer and manage all return car tasks, ensuring that all vehicles are returned to the respective owners in accordance with agreed SLAs and no unnecessary costs are incurred by any party.
• Action and manage all order issues and queries and ensure a timely resolution, including the management of all requote, cancel & reloads and adhoc requirements.
• Manage the customer test drive process by liaising with the supplier network and Internal sales team to ensure customer requirements and fulfilled.

How will we support you:

The business core values are integral to their corporate culture and guide their actions and decisions. These values include:

Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.

Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success

Transparency –Acknowledging concerns and identifying inconsistencies constructively

Trust – Relying on each other to act swiftly and achieve goals

Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

Compensation

We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office

Diversity, Equity and Inclusion

Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.

Key aspects of policy include:

Promoting equal opportunities in recruitment and personnel development

Ensuring protection against discrimination and fostering respect in everyday business

Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation

Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background