Claims Handler

About Us

Greenwood Moreland are an insurance broker in Scotland, employing over 50 staff across 6 offices and control approximately £20m of GWP spread across a mix of commercial, niche and personal insurance clients. Greenwood Moreland are proudly part of the wider JMG Group who are a top 30 UK Broker and growing rapidly.

The Role

Our Claims Handlers are responsible for undertaking the case management of insurance claims made by our clients. The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times ensure the success of the Claims Function.

Key Responsibilities

• Responsibility for the administration of all classes of commercial and personal lines claims.

• Dealing with claims including but not limited to Commercial Property, Household, Travel, Motor, public professional and employer liability, GIT and Directors and Officers liability.

• Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.

• Create a new claim file on the appropriate system upon notification.

• Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.

• Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.

• Manage allocated claims accurately and at all times within the laid down service level agreements,

• Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.

• Identify, log and handle any complaints in accordance with regulation, the Companys Conduct Policy and Guide to Best Practice.

• Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.

• Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis. Collate and provide timely MI data, Reports as required by colleagues or Management.

• Demonstrate exceptional customer service skills at all times.

• Able to handle all queries in a professional manner.

What were looking for

To be successful in this role, we are looking for the following skills.

• Ideally some knowledge or experience gained from within the Insurance industry, or financial services however this is not essential as full training will be provided

• Strong customer service skills

• Excellent communication and interpersonal skills

• IT proficiency with knowledge of all MS Office programmes

• Ability to work collaboratively in a fast-paced, team-oriented environment. This is an office-based role, covering Monday to Friday 9am to 5pm with 1 hour for lunch.

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