CLIENT SERVICE ADVISOR Temporary Contract (M/F) - Fluent In German & English

The Moncler Group is looking for Client Service Advisors bilingual in German and English to join our dynamic EMEA Client Service team based in Paris for a CDD starting from September 2024.

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler and Stone Island clients.

The main tasks will be:

- Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

- Assist clients during e-commerce sales with also the ability of cross/upselling

- Accurately track client details and requests using CRM systems

- Manage directly high-priority and escalated cases as well as relationships with top clients

- Take care of back-office activities for both e-commerce and retail channels

- Understand Moncler clients’ needs, experiences and interests in order to improve the client experience

- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

- Perform additional tasks upon request

Requirements:

-Fluency and sophistication in English & German is a must have

-Any additional languages (as French, Italian, Spanish, …) is considered a real plus

-Previous experience in Retail or in a service and sales-oriented Client Service team in the fashion - luxury industry

-Natural flair for dealing with people, empathy and intuition

-Action-oriented and drive for results, excellent team player

-Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

-Experience with e-commerce back-office activities and/or fraud checks is considered a plus.