Application Engineer France & Benelux (H/F)

About Stanley Black & Decker

Headquartered in the USA, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done – and we have since 1843. You know us well for the tools we make that become household names – and jobsite essentials. Brands like DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, Cub Cadet, Hustler and Troy-Bilt. But that’s only the beginning.

STANLEY® Engineered Fastening

As the first name in engineered fastening systems, STANLEY® Engineered Fastening helps keep your car secure and mobile phone intact. As a global leader in industrial solutions, we provide the infrastructure systems that reinforce the roads you drive on, build the bridges you cross and even deliver the energy that powers your life. At the end of the day, what we really build is trust. The trust of our customers, our employees, our communities and our stakeholders. No matter how much things change, our commitment to being part of building a better world will remain steadfast.

At STANLEY® Engineered Fastening, we are driven by a desire to elevate what our customers create. A division of Stanley Black & Decker — we are the global leader in precision fastening and assembly solutions. Our industry-leading brands, Avdel®, Integra™, Nelson®, Optia®, POP®, STANLEY® Assembly Technologies, and Tucker®, represent the world's most diverse portfolio of fastening and assembly products and solutions. Backed by a team of passionate and responsive problem-solvers, we empower engineers who are changing the world. Find out more on:

Find out more on: www.stanleyblackanddecker.com and www.stanleyengineeredfastening.com

Position Summary

The purpose of the position is to provide the best fastening solution to meet the customer’s technical needs. The Application Engineer will liaise with Account Managers, Product Managers, Sales and Customer Services functions as a recognized expert in the application of mechanical fastening principles. The Application Engineer will be responsible for the coordination of all resources (e.g. Product Design / Engineering etc.) in order to conduct applications project(s). The role requires travelling, mostly to customer’s locations in France (90%) & the Benelux region (10%).

Key Responsibilities

• Supports sales in the identification of customer requirements, specifications and preferences in the field to achieve the best improvements in quality and productivity, leveraging the opportunity to cross/ up sell on technical expertise
• Provides technical support on fasteners, tooling and applications to customers, inside and field based Sales Managers and the Customer Service teams.
• Develops fastening solutions (product & use recommendations) for customer specific applications.
• Creates customized product proposals for customer specific applications.
• Manages the production of product samples with the support of product managers to meet customer-specific needs.
• Manages Value Analysis / Value Engineering (VA / VE) initiatives (tear down, line review).
• Responsible for managing the regional sales pipeline generated by opportunities that require application engineering support.
• Specialize as the Subject Matter Expert (SME) in a strategic market for the business by developing in-depth understanding of engineering principles, manufacturing processes, trends, legislation and product developments
• Maintain SME status in designated vertical and ensure knowledge sharing among the wider application engineering and sales team.
• Develops and maintains a good customer rapport and a positive image through customer contacts.
• Utilises Salesforce CRM system to prioritize workload, supporting associated Engineering Projects where required.
• Develops and runs regional customer and staff training and technical sessions to pre-planned schedule
• Ensures application best practices are shared with global colleagues monthly
• Supports the quality function with the customer complaint process and regional service centers
• Manages and maintains the demonstration area within the assigned facility, for the purposes of internal and customer training
• Completes and submits on a timely basis all required internal information, reports and documents.
• Report on progress using KPIs driven by Salesforce CRM system

Experience, Skills and Qualifications

• Preferably a Bachelor of Science in Mechanical Engineering or a technical background gained by experience
• Experience in applications engineering is definitely a plus
• A reasonable level of English (written and verbal)
• Customer focused with a positive & flexible attitude
• Self-motivated & able to work on own initiative
• Ability to understand customer needs and confidently propose (innovative) solutions
• Innovative, solution-focused problem-solver
• Knowledge of the fastening and assembly industries are highly desired
• Basic understanding of mechanical testing techniques (Tensile test machine, hardness test machine, etc.)

What we offer

• A very attractive salary;
• A sales bonus that can generate an additional 10% on top of your year salary;
• An exciting area of ​​responsibility in an innovative and international environment
• Because of the size of the businesses and activities of Stanley Black & Decker across the globe, we can offer versatile development opportunities that are individually tailored to you