Customer Service Operative

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Operative to join their customer services department.

You will effectively managing the customer journey from a 1st point of call, issuing support and referring to selected departments. Through-out this role you will be managing a portfolio of customers ensuring site safety and management of these.

Containing varied responsibilities for the hungry candidate to get stuck into this role. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

This role is initially a temporary to permanent position for the right talent. Our client works on a 4 on and 4 off rota providing perfect work life balance.

Benefits our client offers permanent staff shows below:

• 10% annual bonus scheme
• 20 day annual leave entitlement with bank holidays
• Life Insurance
• Free onsite parking
• Company pension scheme
• Joining a fantastic company culture all working towards a joint goal

This Customer Service Operative role will hold the below responsibilities:

• Managing customer relationships arranging quotes and relationship management
• Deal with inbound customer enquiries
• The processing and action of work orders compiled by their clients
• Managing a portfolio of clients requests and provide aftercare
• Dealing with invoice queries and issuing customer invoices
• General administration duties
• Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below:

• Previous exposure within an administrative or customer service role is essential
• Naturally a confident communicator with the ability to build secure relationships
• A progressive and professional mindset with the want to grow
• Previous experience with invoicing or customer queries would be advantageous
• Excellent Attention to detail
• Competent in Microsoft office and outlook
• Able to multitask and prioritise workload
• Full UK Driving License

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