IT Field Engineer

Please note you must meet the following criteria to apply for this role:

• Have Security clearance, or a willingness to apply.
• Hold a UK Passport.
• Have lived in the UK for the last 5 years.
• Hold a UK Driving Licence.

Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.

Responsibilities:

• To repair, diagnose and replace PC's, laptops, printers, servers, retail equipment and associated peripherals.
• Achieve KPI target of 5 visits/fixes per day
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time.
• Be able to provide customer builds and configuration to desk.

Skills and experience:

• Knowledge and experience of PC, laptop, printer and associated peripherals operation
• AV experience
• Good customer service skills
• Security clearance, or willingness to apply required
• UK Driving Licence