Care Home Administrator

Care Home Administrator

Hours: 40 hours per week - Monday - Friday

Salary: £29,137 per annum + fantastic benefits

Location: Swindon, SN5 0AO

Our client is looking for an experienced and dedicated Administrator to join their team and play a pivotal role within the homes management team. Providing the General Manager with the support needed to ensure the efficient running of a high-quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.

Youll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, their Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

• Promote a warm and welcoming environment for residents, staff and visitors
• Manage enquiries and show rounds of the home for prospective families, answering queries and managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
• Support residents and families by managing feedback with a focus on customer care.
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Complete payroll preparation for home-based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash and resident fund accounts
• Update ad-hoc training, supervisions/appraisals and fire drills on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

• Experience in a customer-facing role
• Previous involvement in HR administration and recruitment
• High level of attention to detail and the ability to prioritise
• Proficient user of Microsoft- specifically Word, Excel and Outlook
• CIPD qualification would be beneficial

REWARDS AND BENEFITS

• Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
• Unlimited access to our client's generous refer-a-friend scheme, earning up to £500* per referral
• Access to a wide range of retail and leisure discounts at big brands and supermarkets
• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
• Confidential and free access to counselling and legal services

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, our clients is dedicated to ensuring that their teams are respected and their contributions valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, this is an empowering and rewarding place to be.

Click to Apply!

Job Reference: CTNPO5178

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