Technical Support Engineer

IT Support Shift Engineer

Position: Technical Support Engineer (24/7)

Location: Northampton with Hybrid Options

Job Type: Permanent, 40 hours per week, 4-on, 4-off shifts.

Salary: £28,000 - £30,000 (DOE)

About the Role:

As a Technical Support Engineer, you will be part of a dynamic team, providing critical support across various in-demand technology platforms. This role goes beyond basic IT support, offering you the opportunity to develop expertise in areas like infrastructure, networking, and security.

Key Responsibilities:

• Provide support in diverse technical areas including Windows Server, Microsoft Azure, MS SQL, SharePoint, Exchange, Teams, Hyper-V, VMware, and various networking technologies.
• Collaborate with your team to efficiently manage and escalate support requests while maintaining high standards of customer service.
• Build strong relationships with clients, offering proactive updates and solutions.
• Contribute to server maintenance, patching, backups, and continuous improvement of IT environments.

Ideal Candidate Profile:

• 1+ year of experience in an IT support desk role, preferably within a Managed Service Provider (MSP), internal IT support, or telecommunications/networking environment.
• Strong knowledge of networking and servers, with certifications a nice to have e.g. CompTIA A+ & N+, AZ-900 or higher being even more advantageous.
• A proactive problem-solver with a focus on continuous improvement.
• Excellent communication skills and a collaborative team player.
• Ability to work a 4-on, 4-off shift pattern, including nights, weekends, and public holidays.

What’s in it for You:

• Competitive salary of £28,000 - £30,000
• 25 days holiday plus bank holidays, with an option to buy additional days
• Hybrid working options depending on shift patterns
• Life Assurance (4x basic salary) and Workplace Pension Scheme
• Access to Perkbox and Employee Assistance Programme
• Free parking at the Northampton office

Join this team where your growth and development are prioritized. Apply now to take the next step in your IT career!

Equal Opportunity Employer: We welcome applications from all individuals who have the right to work in the UK. Successful candidates will undergo identity checks and reference verification.