IT Support Engineer

We’re looking for an IT Support Engineer with a core understanding in any of the below technologies:

· Microsoft 365

· Meraki WiFi

· Networks, routing & security

· HP desktops & laptops and other associated vendors

The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user.

You will need to have:

• Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.

• Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.

• Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.

• Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.

• Previous experience offering support of the core & common components of M365.

• Knowledge of Azure Active Directory and Office365.