Tenant and Property Co-ordinator

I have an exciting and interesting property and tenant Helpdesk Co-ordinator role based in Central London within a prestigious organisation, working in a supportive and professional yet fun team.

This is a temporary position, initially for 2 months plus, with the working hours set at 9:00 to 17:30.

The successful candidate will be working in modern, plush offices which are less than 2 minutes walk to public transport.

The ideal candidate will be available for an immediate interview and start and have a background within Facilities and Helpdesk Co-ordination / Administration within Property Management, Real Estate or Tenant Services. This is a full time, office-based role that may be extended beyond the initial 2-month requirement.

Duties within the role will require the successful candidate to:

• Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites, both high-end residential and commercial property portfolios.
• Acknowledge and action all helpdesk job requests received by email / telephone call(general repairs, engineer call outs etc) into relevant FM calendars/schedules to ensure timely delivery of requests.
• Direct any requests to the Group Despatch team via the designated directories/ distribution List.
• Work closely within other facility service lines when required.
• Raise tickets in the in-house ticketing system for reporting issues.
• Carry out any reasonable management requests and providing administrative support.
• Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained.

The successful candidate will ideally possess:

• Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.
• Knowledge of the MS Office suite.
• Excellent communication skills with a keen eye for attention to detail.
• Enthusiasm with a can do attitude.
• The ability to remain calm under pressure.
• Customer-focus skills, with the ability to understand the needs of the client and peers.
• Self-motivational skills and able to think outside of the box in order to deliver a best in class service.
• A positive approach to learning in role and identifying own training needs and desires.
• The ability to work on own their initiative within a team environment.
• The ability to deal with complaints whilst maintaining a professional outlook and positive attitude
• Exceptional organisational skills.
• The ability to work flexibly in accordance with business needs and within the wider team.
• Commitment to gettingthe job done without compromising service levels and professionalism.

My client is offering an immediate interview and start.

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