Inbound & Outbound Sales Advisor

We are TradeChoice Carpet & Flooring!
We provide appreciation, progression and work-life harmony as standard!

As one of the UKs largest distributors we stock and distribute products from Europes leading flooring manufacturers and operating out of 17 branches UK-wide, and continuing to grow!
Our success is a result of our talented colleagues and their dedication, therefore our mission is to create the ideal space for our colleagues to envisage their long-term role or career.

You will receive:

• Competitive sales bonus
• 25 days annual leave, option to buy +3 days, Christmas break + Bank Holidays
• Long-service holidays
• Long-service awards
• 24/7 wellbeing support and counselling (EAP programme)
• Internal GP medical helpline
• Healthcare cash plan
• Life assurance
• Bike2Work scheme
• Company pension
• Colleague discounts
• Shopping vouchers
• Employee of the month scheme
• Free onsite parking

As a TradeChoice Internal Sales Assistant, you will:

• Actively source new sales opportunities through customer engagement.
• Handle customer queries and provide accurate product and service information.
• Receive inbound sales and carry out outbound sales calls to existing and new customers.
• Process customer orders to 100% accuracy.
• Collaborate closely with all colleagues to make sure the right products are delivered at the right time.
• Process purchase orders and liaising with the logistics team to ensure the timely delivery of products.
• Advise customers on suitable products based on their needs and specifications.
• Maintain the Trade Counter area, replenishing and rotating product displays in a dynamic and proactive manner.

Your working pattern:

• Monday to Friday
• 8am to 5pm (periodically 7:30am to 4:30pm)
• 60-minute break

You:

• Commercial awareness and acumen
• Flooring and wholesales industry/sector
• Proven experience working to sales targets
• Customer service experience
• Data analysis and reporting
• Provision of high quality service in a customer-facing role
• Adaptive communication
• Ability to build and maintain positive relationships
• Ability to work to targets and deadlines
• Self-motivation, resilience and tenacity
• Ability to deliver excellent quality customer service to all customers
• Self-starting and demonstrating initiative
• Comfortable working collaboratively and autonomously

Please ensure you are happy with the commute before applying.
If you have not received an update within 14 days of applying, this means you have not been progressed to the next stage.

More about us:

We have been Distributor of the Year since 2016 under the Contract Flooring Journal!
Every day we demonstrate commitment, respect, integrity, trust, teamwork and fun.
We truly care about diversity and inclusion, mental health and wellbeing.
We are dedicated to the development, retention and motivation of our people.

REF-216 638

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