Camden Council
Grant assessor
Job Location
London, United Kingdom
Job Description
Salary: £34,580
Grade: Level 2 Zone 2
Location: 5 Pancras Square N1C 4AG
Contract Type: Permanent
Hours: Full Time
Closing Date: Tuesday 24th September 2024
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. The twin impacts of the housing crisis and more recently the cost-of-living crisis is pushing more and more of our communities into financial distress and to debt and we are tackling this problem head on with our new Money Advice Service.
How You'll Be Involved
As a dedicated support coordinator, you'll play a vital role in ensuring that residents in hardship can access emergency financial support through our Cost of Living and Household Support funds. You'll work to agreed targets, streamlining your approach to get help to those who need it quickly.
You'll be adaptable in your approach and with excellent communication skills to meet the unique needs of each resident, making it easy for them to access our service. You'll follow established guidelines to ensure fair and consistent award decisions, while accurately inputting data and completing reporting tasks within tight deadlines.
You'll use your expertise to connect residents with the right services, referring them to Plinth and advice colleagues as needed. You'll also identify and escalate any risks or safeguarding concerns, ensuring we're always prioritizing resident safety and well-being. You'll join our community outreach events, representing our service and helping residents access our life-changing support. You'll be part of our ongoing training and development program, building your skills to assist with more complex tasks.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10568413/file/document?inline
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
As a customer service expert with excellent communication and interpersonal skills, you'll bring empathy to the forefront of your decision-making. You'll be comfortable working in a fast-paced environment with unpredictable demand and have a knack for managing your workload with attention to detail.
You'll be familiar with the tech side of things, too - comfortable with telephone systems, Teams, Outlook, and case management systems. You'll thrive under pressure, working quickly and flexibly to support multiple areas when needed.
You'll also be able to understand technical information and make discretionary decisions based on guidance. Plus, you'll be committed to safeguarding residents and working with vulnerable individuals in hardship and debt.
What We Offer
At Camden, you'll receive a host of benefits including:
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,
Location: London, GB
Posted Date: 9/24/2024
Grade: Level 2 Zone 2
Location: 5 Pancras Square N1C 4AG
Contract Type: Permanent
Hours: Full Time
Closing Date: Tuesday 24th September 2024
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. The twin impacts of the housing crisis and more recently the cost-of-living crisis is pushing more and more of our communities into financial distress and to debt and we are tackling this problem head on with our new Money Advice Service.
How You'll Be Involved
As a dedicated support coordinator, you'll play a vital role in ensuring that residents in hardship can access emergency financial support through our Cost of Living and Household Support funds. You'll work to agreed targets, streamlining your approach to get help to those who need it quickly.
You'll be adaptable in your approach and with excellent communication skills to meet the unique needs of each resident, making it easy for them to access our service. You'll follow established guidelines to ensure fair and consistent award decisions, while accurately inputting data and completing reporting tasks within tight deadlines.
You'll use your expertise to connect residents with the right services, referring them to Plinth and advice colleagues as needed. You'll also identify and escalate any risks or safeguarding concerns, ensuring we're always prioritizing resident safety and well-being. You'll join our community outreach events, representing our service and helping residents access our life-changing support. You'll be part of our ongoing training and development program, building your skills to assist with more complex tasks.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10568413/file/document?inline
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
As a customer service expert with excellent communication and interpersonal skills, you'll bring empathy to the forefront of your decision-making. You'll be comfortable working in a fast-paced environment with unpredictable demand and have a knack for managing your workload with attention to detail.
You'll be familiar with the tech side of things, too - comfortable with telephone systems, Teams, Outlook, and case management systems. You'll thrive under pressure, working quickly and flexibly to support multiple areas when needed.
You'll also be able to understand technical information and make discretionary decisions based on guidance. Plus, you'll be committed to safeguarding residents and working with vulnerable individuals in hardship and debt.
What We Offer
At Camden, you'll receive a host of benefits including:
- 27 days annual leave for new starters, rising to 31 days after 5 years + Bank holidays
- Local Government Pension Scheme
- Flexible working opportunities;
- Interest free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,
Location: London, GB
Posted Date: 9/24/2024
Contact Information
| Contact | Human Resources Camden Council |
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