Data centre IT Helpdesk Shift

About Us:Were dedicated to providing bespoke, innovative solutions and excellent service to our clients. We believe that our Support team is a key part of this. We are looking for a passionate IT Helpdesk Support Specialist to join our growing team to support our Internet and Data centre customers
The Role:
You will be the first point of contact for our customers faults, technical issues and changes. You will play a vital role in ensuring that our systems run smoothly and efficiently, providing support 24x7 supporting our customer base

Key Responsibilities:

• Respond to and resolve incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software and network issues
  
• Maintain accurate documentation of support requests and resolutions in our ticketing system.
• Ensure total customer satisfaction.
• Maintaining site/data security.
• Meet/Greet customers and guest
• React to internal and customer alerts
• Manage and prioritize busy workflows
  

Qualifications:

• 1-3 years of experience in a customer service / support role.
• Good knowledge of Windows, Networking, WiFi
  
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Keen interest in IT/Networking/Engineering
• Ideally Driving license/car
  

Hours / Shifts:
The role is 30 hours a week with a 5 on 5 off shift rota.You would do a block of 5 early shifts (7-3) have 5 rest days followed by 5 late shifts (3-10) and then 5 rest days before doing a final block of 5 nights (10-7) and another 5 rest days.

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Location: Fareham, GB

Posted Date: 9/24/2024