Internal Account Manager - Road Logistics

Internal Account Manager - Road Logistics | Birmingham | req116786

Exciting opportunity to join our Road Logistics Sales Team based in Aston managing and developing an existing portfolio of customer accounts!

YOUR ROLE

With our diverse service portfolio, we continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence enables us to exceed customer expectations and ensure sustainable profitability, creating a business environment which enables our employees to prosper. To support our continued commitment to our customers we are currently recruiting for an Internal Account Manager to join our hugely successful market leading International Road Logistics team based in Aston, Birmingham. As an Internal Road Logistics Account Manager you will be responsible for managing, maintaining and growing existing accounts. As part of your role you will have a designated size of portfolio in which you will have responsibility for managing against designated targets and ensuring maximum customer satisfaction

YOUR RESPONSIBILITIES

• Act as a conduit between the customer and all Kuehne + Nagel departments in order to achieve maximum customer satisfaction providing the highest level of internal and external customer care.
• Establishing relationships with decision makers and encouraging more opportunities from existing customers.
• Record daily sales activity on branch boards
• Monitor existing accounts trading patterns using an account tracker to ensure revenue and volumes are maintained
• Prepare weekly/monthly reports for the branch manager to demonstrate activity and achievement against target
• Maintain and grow business revenue, where there are opportunities, to achieve branch monthly sales targets
• Maintain and increase the revenue of account base
• To be responsible for own safety and health and that of colleagues; in accordance with company health and safety rules. Do not walk past a safety hazard or near miss; report it promptly

YOUR SKILLS AND EXPERIENCES

• Sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.
• Demonstrate an ability to negotiate and influence others both internally and externally.
• An understanding of how to influence the profitability from a customer.
• Have a strong attention to detail and accuracy
• Have customer Service experience
• Have proven experience of stakeholder management and networking to achieve results
• Experience of working/managing existing customer portfolios/pipeline
• Strong ability to convince and communicate

GOOD REASON TO JOIN

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

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