Club and Event Operations Manager - Birmingham

The Role: Club and Events Operations Manager

Location: Birmingham

Salary: £34,000pa

Sector: Coworking, Events and Members Club

My client has the most amazing space in central Birmingham. It is home to relaxed, high-end vibe, boasting a stunning roof terrace and a sustainable, seasonal menu. To support the on-going development and delivery of excellent service standards, we are looking for a very special Club and Events Operations Manager to join the growing team. In this role you will support the GM in the organisation and execution of exceptional events and be a true brand ambassador.

Benefits:

• Mainly Monday to Friday! (Occasional Weekend Shift)
• Great salary
• Work for a sustainable business – B Corp Registered.
• 25 Days Holiday + Bank Holidays
• Pension Scheme
• A benefits package you cherry pick from

What you will do

• In conjunction with the GM, be responsible for the day-to-day management of the Club floor including overseeing the service of all food & beverages and any associated events within the space.
• Help to promote the group and the concept, whilst achieving the highest member and guest satisfaction.
• Demonstrate a professional approach towards colleagues, members, and guests.
• Be visible on the floor at all times and engage with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and bar team.
• Ensuring that members and guests have a wonderful experience and resolving any issues before they depart.
• Provide support directly to the floor team and manage the floor team rota, maintaining standards, while keeping within the budget.
• Operate the POS system efficiently
• Oversee H&S and compliance for the site
• Event Management and hosting
• Assisting with billing and trackers
• Be part of the active community

There is a lot more to this role and it offers great room for progress as the company continue to grow.

To hear more, get in touch with your CV –

You must be able to live and work in the UK without restriction.

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