Customer Service Advisor

Chorley Building Society Savers Team - Customer Advisor

37.5 hours per week - Monday to Friday (08:45 to 17:15) andSaturday (08:45 to 12:15)

Job Purpose;

Provide the first point of contact for Chorley Building Society Members, delivering an outstanding customer experience in every interaction with Members both new and existing. Responsible for building deep and meaningful customer relationships through proactively identifying customer needs and explaining the benefits of our products and services.

Main Duties and Responsibilities;

Job Purpose;

Provide the first point of contact for Chorley Building Society Members, delivering an outstanding customer experience in every interaction with Members both new and existing. Responsible for building deep and meaningful customer relationships through proactively identifying customer needs and explaining the benefits of our products and services.

Main Duties and Responsibilities;

• Operate till position undertaking a wide range of cashiering duties and take full responsibility for all monies held in the till.
• Speak with confidence around our full range of services and products articulating the benefit of these to our Members.
• Ensure an excellent customer experience by adopting a customer first mentality and actively ask for feedback from both Members and colleagues.
• Undertake all branch administrative duties assigned to you as part of your daily role. This includes account opening, dealing with complex enquiries, supporting our Members through bereavement, etc both face to face or on the telephone.
• Maintain knowledge and comply with all legal responsibilities and codes of conduct.
• Comply with the Societys security, regulatory and operational procedures.
• Complete all assigned training and knowledge checks in a timely manner.
• Keep up to date with key communications and changes to products, services and processes.
• Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.
• Prioritize customer needs and provide a high standard of service.
• You have responsibility to ensure that the Society adheres to the Fraud Prevention Policy Statement ensuring that the Society's reputation and assets are protected against fraud.

Values, Behaviour & Conduct;

• You have responsibility to demonstrate the Employee Values at all times when representing Chorley Building Society. Therefore, this applies on occasions both on and off Society premises where you are identifiable as a Chorley Building Society employee. All staff must behave in line with these Values and support other employees to do the same.
• You must comply with Conduct Rules, Treating Customers Fairly and any other relevant Regulator rules regarding Conduct.
• You must comply with the Societys security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers.

Technical skills, knowledge and experience requirements;

Essential:

• Experience of working in a customer service environment.
• 5 GCSE at Grade C or above including Maths and English or equivalent.
• Excellent communication skills both written and verbal.
• Experience of Microsoft packages including word & excel.
• Ability to independently manage multiple tasks.
• Strong attention to detail.
• Cash handling and ability to balance a till.
• Strong administrative skills.
• Desirable;
• Recent Financial Services experience in a Bank or Building Society.

Please note the role entailS covering our Head Office, Leyland branch and High Street branch.

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