Client Success Manager (H/F)

Unlimitail is a joint venture between Carrefour and Publicis groups, with the aim of becoming the leader of the retail media market in Europe and LATAM. By combining the power of Carrefour Links' in-store and e-commerce assets and traffic with Publicis CitrusAd by Epsilon onsite and offsite retail media technologies, Unlimitail aims to become the leading retail media player in Continental Europe and South America for in-store and digital channels.

The Client Success Manager role is an integral part of the team that supports one of our biggest B2B clients. You will work closely with our client and countries teams to make sure that campaigns are running efficiently, and the retailer’s ad revenue is growing. The role includes seizing and creating commercial opportunities, reviewing campaigns, offer optimization support and lean in.

Retailer Relationship:

• Deliver a world-class service to our retail partners, their internal teams, and their brands.
• Collaborate effectively with our retailer country teams and offer insights.
• Present the platform through succinct and efficient demo’s as and when required.
• Ensure our platforms are operating correctly and precisely on a daily basis.

Sales support:

• Support the build of successful retail media plans.
• Understand performance metrics and analytics to deliver confident input to country teams and to the suppliers/brands.

Campaign Execution & Operations:

• Handle campaign setup, oversee campaign implementation and ensure trafficking accuracy.
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations.

Qualifications:

We are looking for a Client Success Manager who has the following skills, knowledge, and experience:

• 2 – 3 years relevant work experience.
• Commercially driven and capable of selling.
• Experience with varied seniority in partners.
• Ability to set account strategy and drive revenue.
• Excellent interpersonal communication skills.
• Experience setting up and managing campaigns.
• Working knowledge of retail, ecommerce, and digital industry

Unlimitail is committed to building a culturally diverse workforce and therefore strongly applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.