EAP Telephone Counsellor

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?Join us at the Retail Trust.

As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

Position

£17,860.50 per annum

Part-time, Permanent

21 hours per week (7 hours per day, days to be agreed)

Remote working but with occasional travel to office when required.

We are looking for an experienced Employee Assistance/ Helpline BACP, NCS or UKCP Registered Telephone Counsellor to join our growing team.

Your day will be spent working in an EAP setting, supporting individuals who may be at risk, using client-centred skills, to assess and provide appropriate support including onward referral / signposting to other services provided by Retail Trust and / or other specialist agencies or organisations.

You will spend time carrying out telephone assessments of the client’s needs and providing advice and one-off counselling single session support, referring to short term therapy and external agencies where appropriate.

You will be expected to achieve KPIs for activities and performance, ensuring client related details are recorded accurately into our systems, risk issues are appropriately managed and at all times, demonstrating excellent communication with clients and internal team members.

Requirements

To be successful in this role candidates must have:

• A recognised counselling qualification (diploma/advanced) and be BACP, BABCP PR UKCP registered / accredited.


• Experience of telephone-based support within an EAP setting.


• Experience of managing client risk and safeguarding.


• Good written and verbal communication skills.


• Computer literate, alongside the ability to work as part of a team but also autonomously.


• Ability to motivate and inspire individuals.


• Enhanced DBS check

Unfortunately, at this time, we cannot accept applications from students or those working on placement.

Other information

We look after you by providing you with:

• Your professional membership paid (pro-rata)


• Time off for paid supervision


• A pension scheme of up to 9% employer contributions.


• Market-leading wellbeing and perks package which includes:


• Life assurance of four times your salary.


• A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.


• Access to a confidential free counselling and support phoneline.


• 25 days holiday (FTE)


• The day off to celebrate your birthday.


• Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.


• Additional days off including a duvet day and self development/volunteering day


• Private Medical Insurance (upon completion of 12 months service).