IT Support Apprenticeship

Are you ready to embark on an extraordinary journey into the exciting world of Information Technology? Look no further, Baltic Apprenticeships is excited to be working with Ultima Business Solutions! They are thrilled to offer you an exclusive opportunity to launch your career, learning from their team of experts and gaining an industry-recognised qualification!

Not only will you embark on an exciting career path, but you will also enjoy a wide range of exceptional benefits. Picture yourself having an amazing salary of £23,400 and unparalleled support from your dedicated mentor and Baltic Apprenticeships throughout your journey to unlock your true potential!They are committed to equality and diversity in the workplace and are advocates of Baltic's Women in Tech scheme.

Ultima Business Solutions is a trailblazing IT Business solutions company that empowers businesses to take advantage of transformational digital technologies. They believe the best technology outcomes fulfil their customers personal needs as well as their business goals, so they focus on delivering solutions that make work more rewarding and enjoyable, as well as driving growth, productivity and resilience.

As an IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in the industry!

In this role, youll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system
• Provide 1st class customer service to clients over the phone
• Look to drive continuous improvement to team processes and procedures
• Carrying out hardware-related tasks
• Achieve and maintain personal KPIs and contribute to team SLAs
• Utilise the in-house ticketing system to accurately and appropriately manage tickets

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Salary - £23,400 per annum
• Monday Friday 7.5 hours between 7 AM 7 PM
• Standard holiday entitlement
• Opportunity to work from home available
• Taste Card
• Pension scheme
• Cycle to Work scheme
• Life assurance
• Travel Insurance
• Tech scheme

Desired Qualities, Skills and Knowledge:

• An interest and passion for IT.
• Motivated to learn and grow.
• Customer care skills.
• Ability to build good relationships with others.
• A basic understanding of how to use Microsoft Office/O365 applications.
• Organisation and time management skills.
• A GCSE Grade 4/C in Maths or English 5/C in GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

ADZN1_UKTJ