Sammons Recruitment Ltd
Customer Service Advisor
Job Location
Lower Bourne, United Kingdom
Job Description
Are you looking for a role to be responsible to achieve daily individual sales and targets and
pro-actively maintain and develop the depot sales? If so, then this role is for you!
Key Responsibilities
Answer all incoming both internal and external telephone calls and take ownership of those calls
To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff
Deal with online enquires and orders
To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence
To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods
To nurture customer business covering all product ranges to achieve individual and depot profit
To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company
Strictly adhere to company credit control procedures
Complete all required administration accurately, effectively and on time
Order and store parts and monitor stock levels
Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements
Keep price lists up to date
Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct
Operate a fork lift truck in a safe and responsible manner
Be prepared to train as a First Aider
Present a professional image at all times
Carry out all work practices in line with the Company Health and Safety Policy
Key Skills
Technical competencies of a Parts person
Ability to work in a pressurised environment with multiple demands
Qualified to drive a forklift truck
Good interpersonal skills
Efficient Administrator
Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel
Honest
Self-motivated
Team worker
Customer focussed
Must be able to drive
Benefits
22 Days Holiday
Scottish Widows Pension
Death in Service
Westfield Cash Back Health Plan
Uniform
Free legal advice to set up a Will and renew or purchase a Mortgage
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Location: Lower Bourne, GB
Posted Date: 9/27/2024
pro-actively maintain and develop the depot sales? If so, then this role is for you!
Key Responsibilities
Answer all incoming both internal and external telephone calls and take ownership of those calls
To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff
Deal with online enquires and orders
To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence
To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods
To nurture customer business covering all product ranges to achieve individual and depot profit
To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company
Strictly adhere to company credit control procedures
Complete all required administration accurately, effectively and on time
Order and store parts and monitor stock levels
Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements
Keep price lists up to date
Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct
Operate a fork lift truck in a safe and responsible manner
Be prepared to train as a First Aider
Present a professional image at all times
Carry out all work practices in line with the Company Health and Safety Policy
Key Skills
Technical competencies of a Parts person
Ability to work in a pressurised environment with multiple demands
Qualified to drive a forklift truck
Good interpersonal skills
Efficient Administrator
Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel
Honest
Self-motivated
Team worker
Customer focussed
Must be able to drive
Benefits
22 Days Holiday
Scottish Widows Pension
Death in Service
Westfield Cash Back Health Plan
Uniform
Free legal advice to set up a Will and renew or purchase a Mortgage
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Location: Lower Bourne, GB
Posted Date: 9/27/2024
Contact Information
| Contact | Human Resources Sammons Recruitment Ltd |
|---|