Field Service Engineer

Our client is looking for a Field Service Engineer to play a pivotal role in maintaining and supporting a broad range of recycling equipment, ensuring smooth operations and customer satisfaction. This position involves servicing, installation, maintenance and providing excellent customer service, alongside an array of other responsibilities covering all of the UK and Northern Ireland based within the thriving area of Somerset.

Main Duties and Responsibilities:

• Perform servicing, refurbishment, and maintenance on a variety of recycling equipment, including Balers, Compactors, Screw Compactors, Screw Presses, Separators, Shredders, Conveyors, and Digestion Systems.
• Conduct electrical and mechanical fault-finding, with a focus on hydraulics, electrics, conveyors, motors, and gearboxes.
• Execute new installations and handle emergency callouts.
• Proactively manage on-site relationships ensuring a high level of professionalism.
• Respond positively to sudden changes in work schedules, including overnight stays.
• Represent the client's service department to both new and existing customers.
• Uphold strict compliance with health and safety regulations.
• Maintain detailed records and documentation related to service, callouts, installations, and on-site visits.

Person Specification:

• Previous experience within the Recycling industry is preferred, but specialised machine training is available for candidates without prior knowledge.
• Self-motivated individual willing to travel for equipment servicing, emergency callouts and installations.
• Excellent customer service and strong communication skills
• Critical thinking skills
• Great attention to detail
• Ability to work on own initiative and as part of a team.
• Happy with frequent travelling, overtime, and overnight stays as and when required.
• Be comfortable with lone working.
• Mechanical or electrical qualifications, certification, or experience essential.
• Full UK driving licence.

Benefits:

• Company-provided van and tools
• Personal use of the van (with tax adjustments made through HMRC)
• Company credit card for fuel (with monthly submission of receipts)
• Mobile phone and iPad provided for work use.
• Death in service policy 4x salary
• 28 days of annual leave including bank holidays
• Christmas leave

Job Types:Full-time, Permanent

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