networx
Service Design Lead (ICT)
Job Location
Maidstone, United Kingdom
Job Description
Service Design Lead (ICT)
Maidstone, Kent Hybrid
£63,000 per annum
Full Time, Permanent
Background
It's?a great time to join our client as they're?an efficient, local, visible and listening organisation, providing sustainable homes and communities. They've established a strong track record for building quality homes and investing in their local communities.
Theyre excited to recruit for this newly created role of Service Design Lead where youll be able to play a key role in improving user experience and costs of services.
What you'll be doing
Youll drive a culture of user-centered design in projects and lead on designing optimal end-to-end service and processes utilised by both their colleagues and customers.
Conducting user and customer research and presenting findings and recommendations, you will own the design and development of their customer journeys. Youll engage closely with service teams across the organisation to ensure they are clear on customer pain points, bottlenecks, and areas for improvement. With a customer-focused approach, youll facilitate journey and process mapping activity, supporting the Transformation portfolio and translating their journeys into operational service delivery.
More about you. What can you bring?
Theyre looking for someone with proven experience in Service Design with the ability to demonstrate knowledge of components such as customer journey design, service mapping, business processes and user profiling.
You will have previously conducted user research and designed end-to-end service journeys, including digital touchpoints, for customers or colleagues. They are also looking for someone with experience in designing and developing service design prototypes and with an understanding of user experience best practice.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of circa £63,000.
Their Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.?What will you get in return?
Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life there.
Youll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working
They appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
Please note they reserve the right to close the advert earlier if they receive a high number of applications so, please apply early to avoid disappointment.
Location: Maidstone, GB
Posted Date: 9/27/2024
Maidstone, Kent Hybrid
£63,000 per annum
Full Time, Permanent
Background
It's?a great time to join our client as they're?an efficient, local, visible and listening organisation, providing sustainable homes and communities. They've established a strong track record for building quality homes and investing in their local communities.
Theyre excited to recruit for this newly created role of Service Design Lead where youll be able to play a key role in improving user experience and costs of services.
What you'll be doing
Youll drive a culture of user-centered design in projects and lead on designing optimal end-to-end service and processes utilised by both their colleagues and customers.
Conducting user and customer research and presenting findings and recommendations, you will own the design and development of their customer journeys. Youll engage closely with service teams across the organisation to ensure they are clear on customer pain points, bottlenecks, and areas for improvement. With a customer-focused approach, youll facilitate journey and process mapping activity, supporting the Transformation portfolio and translating their journeys into operational service delivery.
More about you. What can you bring?
Theyre looking for someone with proven experience in Service Design with the ability to demonstrate knowledge of components such as customer journey design, service mapping, business processes and user profiling.
You will have previously conducted user research and designed end-to-end service journeys, including digital touchpoints, for customers or colleagues. They are also looking for someone with experience in designing and developing service design prototypes and with an understanding of user experience best practice.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of circa £63,000.
Their Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.?What will you get in return?
Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life there.
Youll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working
They appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
Please note they reserve the right to close the advert earlier if they receive a high number of applications so, please apply early to avoid disappointment.
Location: Maidstone, GB
Posted Date: 9/27/2024
Contact Information
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