Rep. IV, TD Assurance, Assurances générales, Centre de contact

Lieu de travail: Canada Horaire: 35 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat, nous vous encourageons à avoir une conversation franche avec un membre de notre équipe des RH et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste. Description du poste: Hybrid Contact Centre position Full-time - 35 hours/week - must be available evenings Monday & Saturday are mandatory working days Full-time paid training approximately 10 weeks License not required but an asset Must be fluent in English and or Bilingual with Eng/Fr Department Overview We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you'll be passionate about understanding our customers. You'll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs . Job Details What You ’ ll Do As the voice of TD, you’ll be passionate about understanding our customers while having value based advice conversations . Whether you’re assisting in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies , you’ll help us offer trusted support to our clients whenever they need it . You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs. As a valued member of our Contact Centre Team, you will: Make people ’ s day : s trive to deliver an outstanding customer service experience by deepening relations through value based advice co n versations, friendly support through your knowledge of TD products, services and solutions. Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets . Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role . Where You’ll Work After completing in-person training and onboarding sessions , the role operates in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 2 days a week and you have flexibility to work from your secure, private home office on other days that meets minimum system requirements (ex: high speed internet, etc.) . Please be advised that hybrid model details may change based on business needs/requirements . The hiring manager will provide more information about how this works for their team. Job Requirements What You Need to Succeed We’re proud to work with a group of diverse colleague s . If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. Post secondary education and/or relevant experience (Quebec ONLY ) minimum education requirement: Secondary school diploma or equivalent level of education and a decision issued by the AMF recognizing at least three years of full-time employment experience. Must be available to work Monday - Friday between 8am - 11pm and Saturdays between 9am - 6pm Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.) Ability to multitask and navigate through computer systems , applications , and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics . D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) . Flexibility, resiliency, and a positive attitude when responding to challenging situations. Ability to work both independently and as part of a team . Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices . Ability to communicate effectively with customers and colleagues, both verbally and in writing. General Insurance ( Ex: Other Than Life for Ontario ) and/or license in your home province is an asset. National Occupa tion Classification (NOC) Code 14201 - Banking, i nsurance and other f inancial c lerks (NOC) Company Overview Our P romise At TD, our commitment to our people is what makes us the B etter B ank. This commitment - our Colleague Promise - is our pledge that no matter where you work at TD , you ’ ll have the chance to : Make a meaning ful impact on the business, your colleagues, and the customers and communities we serve . Learn new skills , grow your career, explore new opportunities across the B ank , and ultimately gain new perspectives to help you succeed. Experienc e a culture of care where all colleagues are respected, included, appreciated , and supported. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical , and mental well-being goals. Total Rewards at TD includes a base salary , variable compensation , and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs . How We Work At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high- quality materials that reflect our commitment to our business, customers, and communities . Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and also remotely where i t makes sense for the work. Wherever our colleagues are working, they ’ ll always have access to the TD community and experience our culture of care. Who W e A re TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches . Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 ,000 TD colleagues bring their skills, talent, and creativity to t he Bank, those we serve , and the economies we support. Our purpose to enrich the lives of our customers, communities and colleagues , and this underscores how we approach innovation and the capabilities we ’ re developing to shape the future of banking. Whether you ’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs , we’re here to support you towards your goals. As an organization, we plan to keep growing - and we hope you do too. À propos de nous En tant que partie intégrante du Groupe Banque TD, l’une des institutions financières les plus importantes du Canada, nous prenons soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps. TD Assurance offre une vaste gamme de produits, y compris les assurances générales et Vie et Santé. Plus de quatre millions de clients nous font confiance. En tant que plus important assureur offrant des produits destinés directement aux consommateurs au Canada, nous innovons sans cesse et offrons des possibilités de carrière passionnantes et gratifiantes à notre personnel dans l’ensemble du pays. Notre programme de rémunération globale Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. Veuillez noter que ce poste est assujetti à la réglementation provinciale en matière d’emploi. Il est essentiel de mentionner que chaque province et territoire du Canada peut avoir sa propre réglementation et ses propres exigences. Perfectionnement des collègues Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs. Formation et intégration Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation. Processus d’entrevue Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision. Mesures d’adaptation L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue. Nous avons hâte d’avoir de vos nouvelles Exigences linguistiques: N/A.

Location: Halifax region, CA

Posted Date: 9/28/2024