Service Coordinator - South

Company description:

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.

Job description:

Are you a practical, organized and capable individual who loves a challenge and enjoys solving problems?

We are looking for a Service Coordinator to join our business. Our service coordinators are the mainstay of our operation. Working alongside our team of field service technicians, they are the individuals who ensure that we successfully keep our commitments and meet the customers expectations.

A JOB THAT MATTERS: YOUR TASKS

In this role you will collaborate with our service engineers across a given location planning, prioritizing and organizing their day-to-day operations. The role will involve building relationships with our technicians, with everyone working together as a team to ensure our customers get what they need within the appropriate timescales. Just as important are the customer relationships, as you will need to liaise with customers to arrange timing of visits, keep them informed of any changes and potentially arrange delivery of equipment and materials.

You may of heard the expression no two days are the same? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations. We also pay a significant quarterly team bonus on achieving goals and targets relating to the service we provide.

To be successful you need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success.

EXPERIENCE THAT MATTERS: YOUR SKILLS

We are looking for someone with:

• Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients.
• IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given.
• Proven ability to solve problems and work in a sometimes-pressurised environment.
• Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer.

A WORKPLACE THAT MATTERS: A FULFILLING WORKPLACE

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Boost your holiday to 28 days with our holiday purchase scheme
• Significant Quarterly Bonus Scheme
• SMART Pension Scheme (You pay 3% we pay 6%)
• 2 x Life Insurance
• Enhanced maternity / Paternity benefits (After qualifying period)
• Medical insurance & medical cash plan (cash help with optical, dental, etc)
• Free employee advice service (wellbeing, legal etc),
• Employee Discount Platform
• Internal Recognition & Reward Schemes

Is this you? Are you interested? Apply online today.

We look forward to hearing from you

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