Techunite Ltd
Service Desk Manager
Job Location
Staines, United Kingdom
Job Description
Techunite Ltd are seeking an exceptional Service Desk Manager to join an expanding tech company.
You will be responsible for managing a team of between 5-10 service desk engineers which will be growing over time so strong people management experience is required for this role.
Responsibilities and Duties:
* Lead and oversee the day-to-day operations of the service desk engineers diaries, creating and managing job sheets
* Triaging of tickets coming into the service desk
* Coordination and organisation of assigning engineers to sites based on their geographical location
* Manage headcount and recruit where required to efficiently manage the team
* Monitor and evaluate team performance, providing coaching and training to maximize efficiency and customer satisfaction
* Collaborate with other departments to integrate customer service with overall business strategies
* Prepare detailed reports on service desk metrics and present them to senior management
Qualifications:
* Proven experience as a Service Desk Manager or similar role, preferably in the telecommunications or IT industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficient in Microsoft Office.
* A customer-oriented approach with the ability to adapt/respond to different types of personality types
Preferred Skills:
* Experience in handling a service desk in a high-volume environment.
* Familiarity with industry’s latest trends and technologies
Location: Staines, GB
Posted Date: 9/28/2024
You will be responsible for managing a team of between 5-10 service desk engineers which will be growing over time so strong people management experience is required for this role.
Responsibilities and Duties:
* Lead and oversee the day-to-day operations of the service desk engineers diaries, creating and managing job sheets
* Triaging of tickets coming into the service desk
* Coordination and organisation of assigning engineers to sites based on their geographical location
* Manage headcount and recruit where required to efficiently manage the team
* Monitor and evaluate team performance, providing coaching and training to maximize efficiency and customer satisfaction
* Collaborate with other departments to integrate customer service with overall business strategies
* Prepare detailed reports on service desk metrics and present them to senior management
Qualifications:
* Proven experience as a Service Desk Manager or similar role, preferably in the telecommunications or IT industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficient in Microsoft Office.
* A customer-oriented approach with the ability to adapt/respond to different types of personality types
Preferred Skills:
* Experience in handling a service desk in a high-volume environment.
* Familiarity with industry’s latest trends and technologies
Location: Staines, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Techunite Ltd |
|---|