Employal
Customer Success Manager- Financial Services
Job Location
Humberstone, United Kingdom
Job Description
Customer Success Manager, Pensions + Employee Benefits
£33,000 - £35,000
Leicester
Full time, Hybrid
Are you ambitious and looking for a new challenge?
Our client dominates the financial services industry offering bespoke SaaS solutions to companies nationally.
They have gone from strength to strength and part of this growth is to recruit an experienced customer success professional to join them on a full-time permanent basis. This opportunity will also allow the right candidate to develop into senior roles in the future.
The role
Managing specific relationships with both customers and internal stakeholders
Reviewing MI for provider(s)
Managing and using data to ensure conversions are maximised
Responding to customer enquiries including following up on old enquiries when necessary
Working to deadlines, ensuring client queries are dealt with in a timely manner
Updating client profiles always ensuring accuracy
Working to FCA guidelines
Supporting management with their administrative needs
Escalating client issues with the tech team
Following legislative guidelines when processing documentation
The candidate
Previous experience working in Pensions/ Employee benefits is essential
Passionate about all thing’s customer service
Strong communication skills both written and verbal
Strong attention to detail
Happy to work from the office in Leicester 4 days per week
Interested? Please click 'apply’ today
Location: Humberstone, GB
Posted Date: 9/28/2024
£33,000 - £35,000
Leicester
Full time, Hybrid
Are you ambitious and looking for a new challenge?
Our client dominates the financial services industry offering bespoke SaaS solutions to companies nationally.
They have gone from strength to strength and part of this growth is to recruit an experienced customer success professional to join them on a full-time permanent basis. This opportunity will also allow the right candidate to develop into senior roles in the future.
The role
Managing specific relationships with both customers and internal stakeholders
Reviewing MI for provider(s)
Managing and using data to ensure conversions are maximised
Responding to customer enquiries including following up on old enquiries when necessary
Working to deadlines, ensuring client queries are dealt with in a timely manner
Updating client profiles always ensuring accuracy
Working to FCA guidelines
Supporting management with their administrative needs
Escalating client issues with the tech team
Following legislative guidelines when processing documentation
The candidate
Previous experience working in Pensions/ Employee benefits is essential
Passionate about all thing’s customer service
Strong communication skills both written and verbal
Strong attention to detail
Happy to work from the office in Leicester 4 days per week
Interested? Please click 'apply’ today
Location: Humberstone, GB
Posted Date: 9/28/2024
Contact Information
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