Customer Service Coordinator

Our international client requires an experienced Customer Service Coordinator to join their team for an indefinite period

Position Summary:
You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.

Major Job Functions: t
 To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results.
 Liaise with customers on the status of each order with updates as required for customer service metrics
 To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products.
 Liaising with various offices and vendors to ensure customer delivery expectations are met
 Provide customers with documents, certificates, manuals and datasheets as and when required
 Dealing with telephone enquiries from customers and regional offices
 Assisting with the stock take, and investigating the discrepancies afterwards.
 Producing daily financial reports
 Liaise with the finance team to create new accounts and existing account amendments.
 Assist the finance team with matching invoices against purchase orders.
 Maintain and monitor customer order mailboxes.
 Monitor, update and maintain customer portals including uploading documents and updating delivery information
 Work with shipping/logistics to produce bespoke customer documents as required
 Other duties and projects as specified.

Key Skills and Behaviours Required
Key Skills required are:

 Customer order management and processing experience
 Computer literate with a good working knowledge of Microsoft applications
 Numerical accuracy
 Articulate, good written and verbal communication
 Accurate, good attention to detail
 Ability to prioritise, and manage multiple tasks
 Team player and able to work on their own initiative

The behaviours required are:

 Positive, enthusiastic attitude
 Flexible to changing priorities
 Able to manage situations so they don’t become stressful
 Friendly and approachable
 Supportive to all team members
 Co-operative and collaborative with all team members
 Self-awareness to modify and choose appropriate behaviour to influence a situation positively
 Confidence to express ideas and thoughts on situations or events
 Able to build positive relationships, rapport built on mutual trust

Interested? Please apply

Location: South East England, GB

Posted Date: 9/28/2024