Market 36
Service Controller
Job Location
Lower Bourne, United Kingdom
Job Description
Market 36 Recruitment are currently recruiting for a Service Controller for our client based in Farham on a full time permanent basis.
The successful candidate will be Responsible for co-ordinating service engineers from the allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.
Roles & Responsibilities:
· Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
· Input Timesheets on a daily basis.
· Chase the customer for order numbers on all work that is not covered by warranty.
· Keep constant communication with the customer to give them updates on all live breakdowns.
· Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
· Create estimates when additional work is found and send to the customer within 24 hrs.
· Send over final costings for all retail work.
· Invoice all retail work that has been completed.
· Resolve all customer invoice queries.
· Answer incoming calls into the office and log breakdowns.
Experience, Knowledge & Qualifications:
· Effective team player, aware of the value and importance of working well and closely with colleagues.
· Awareness of team workloads.
· Ability to prioritise and focus on answering incoming calls quickly and effectively.
· Time management skills.
· Ability to work under pressure.
· A good understanding of customer service procedures, policies and best practice.
· A ‘can do’ attitude and willingness to try out new ideas.
· A willingness to help both internal and external customers.
Working hours are Monday – Friday 42.5 hours weekly.
In return our client offers a salary of £28,000 - £30,000 per annum.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
Location: Lower Bourne, GB
Posted Date: 9/28/2024
The successful candidate will be Responsible for co-ordinating service engineers from the allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.
Roles & Responsibilities:
· Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
· Input Timesheets on a daily basis.
· Chase the customer for order numbers on all work that is not covered by warranty.
· Keep constant communication with the customer to give them updates on all live breakdowns.
· Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
· Create estimates when additional work is found and send to the customer within 24 hrs.
· Send over final costings for all retail work.
· Invoice all retail work that has been completed.
· Resolve all customer invoice queries.
· Answer incoming calls into the office and log breakdowns.
Experience, Knowledge & Qualifications:
· Effective team player, aware of the value and importance of working well and closely with colleagues.
· Awareness of team workloads.
· Ability to prioritise and focus on answering incoming calls quickly and effectively.
· Time management skills.
· Ability to work under pressure.
· A good understanding of customer service procedures, policies and best practice.
· A ‘can do’ attitude and willingness to try out new ideas.
· A willingness to help both internal and external customers.
Working hours are Monday – Friday 42.5 hours weekly.
In return our client offers a salary of £28,000 - £30,000 per annum.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
Location: Lower Bourne, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Market 36 |
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