Customer Account & Supply Management Manager

Company description:

Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. Were looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

Job description:

The Customer Account & Supply Management Manager will be a member of the Commercial Portfolio Therapy Area Leadership Team and will report to the Commercial Portfolio Lead UK. The Colleague in role will lead and effectively deliver the ONE Pfizer Customer Account Management and Supply Control (CAMSC) strategy and operations across Pfizers UK supply chain and product portfolio, as well as line manage the CAMSC team.
In this role, you will have significant accountability for:

• Developing, implementing, and continually evolving CAMSC strategies and processes for all Pfizer medicines sold by UK Therapy Areas (TAs) to meet internal and external evolution, and all Good Distribution Practice (GDP).
• Supporting, developing and inspiring colleagues within the CAMSC team to deliver against the organisational priorities and accountabilities.
• Leading on Customer Account Management and Validation to ensure compliant management of customer accounts in line with market evolution. Validating, managing, and maintaining customer accounts for all customers associated with Pfizers distribution approaches and compliantly meet expected performance standards.
• Implementing our Supply Controls and Supply Policy, aligned to Pfizers European Supply Policy to ensure that UK Commercial sales volumes, enable continuity of supply of Pfizer medicines to UK patients, in line with Legal policies and regulations.
• Applying extensive technical and functional knowledge to projects which drive continuous improvement and capability growth within CAMSC approaches and team.
• Leading or supporting Commercial Portfolio TA defined projects aligned to strategic ambitions; including both functional, business, culture and colleagues.
• Building organisational understanding and engagement, ensuring transparency of the policies and their respective implementation actions.
• Using strong IT and Numerical Analysis tools and techniques to undertake deep-dive product/channel supply assessments.

Required profile:

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Pharmaceutical Industry experience or relevant experience from other industries - working knowledge of the pharmaceutical supply chain, including a comprehensive understanding of Pharmacy customers.
• Strong leadership and management skills.
• Ability to plan and continuously prioritise workload to support business needs.
• Good interpersonal and networking skills ability to network, influence and manage colleagues across disciplines and levels.
• Able to engage with customers to understand their needs whilst operating compliantly and professionally.
• Solid understanding of different customer segments.
• Commercial awareness of how medicines are typically used, across all Therapy Areas.
• Very strong Data Analysis / Numerical Analysis skills, including the ability to complete robust statistical analyses of large data sets.
• Logical Reasoning skills to form appropriate conclusions and then take compliant actions that improve the effectiveness of the supply controls.
• IT skills, including the ability to write moderately complex programs in languages like VBA and R (essential), manage large data sources effectively, use of data warehouse, effective and efficient exchange of data between systems, appropriate summarisation/re- shaping/enrichment of datasets, awareness of Big Data and machine learning techniques.
• Strong Data Visualisation skills
• Ability to review and ensure alignment of all relevant policies, regulations, and internal guidance, with other teams across Pfizer UK as needed.

Supervision: four direct reports
Colleagues within the Customer Account and Supply Management team (& CPTA LT) are based at both Walton Oaks and Sandwich. This role can be based at either Walton Oaks or Sandwich; some travel between will be required on an ongoing basis to support direct reports within the team, connect with the LT and work with the wider organisation. Our flexible working policy 'log in for your day' applies.What we offer:

Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Lets start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
DisAbility Confident
We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!
Logistics & Supply Chain Mgmt

ADZN1_UKTJ

Location: Normanton, GB

Posted Date: 9/28/2024