Duty Manager - Nights

We are currently looking for a Duty Manager to join our team in London, working 40 hours per week (night shifts). This exciting role is ideal for someone interested in learning all about the nuanced operations of a co-living space.

• London, UK
• Full-time / 40hrs (on-site)
• Salary: £32,000 per annum + 15% discretionary bonus depending on performance

JUMP ON BOARD THE ARK

About ARK Co-living:

We build homely co-living spaces in vibrant areas, where people can work comfortably, connect easily, and live, altogether better.

In a city that never stops, we want people to live better, together. Our co-living spaces are beautiful, inviting, and set in vibrant, well-connected London locations—all at a fair price without compromising on quality. We design more than just spaces; we create invitations. Not just to visit, but to connect. A place to be part of something bigger. A place to learn, work, enjoy, and create

ARK Canary Wharf is haven of community and creativity in vibrant East London, just a few minutes' walk from Canary Wharf where our members can stay for a night or a year and discover new faces and life-enriching experiences in London's largest co-living space.

What is co-living?

Co-living offers a superior way to stay, live, and experience cities compared to traditional visitor accommodations and housing, which often lack community, convenience, and value. By combining private studios, shared communal spaces, and services typically reserved for high-end apartments and hotels, ARK provides more than just a roof over your head. It is a community-led space you can proudly call home, regardless of your length of stay.

About the role:

The Hub is the heart of our co-living space, essential for infusing our culture into the community. The Hub team ensures an authentic and consistent co-living experience for all members.

As a Duty Manager, you will deliver excellent service at the Hub, the front end of our operation. Joining this vital team, you'll turn our vision into reality daily. Your organisational skills will ensure smooth processes at Canary Wharf, the largest co-living space in London.

You will manage the Hub team's daily responsibilities, ensuring an excellent member experience. Additionally, you'll work closely with the GM and Lettings, Reservations, Maintenance, and Housekeeping teams.

Your passion for people and genuine desire to connect are essential. You show great care and commitment, and as an exceptional communicator, you inspire confidence and trust. In this team, everyone collaborates and supports each other, ensuring all tasks are completed seamlessly.

You'll have a dynamic schedule, working five days a week, including weekends, with the opportunity for occasional night shifts.

Requirements and Responsibilities:

• Have full operational knowledge of community management (ideally co-living), and short stay or hotel services and procedures
• Oversee the day-to-day management of the Hub for efficient operations (inc manage mails and parcels)
• Manage all short (1-89 nights) and long stay (3-12 months) member arrivals and departures.
• Implement and support multi-skilling in key service areas for the best member experience.
• Maintain and execute all brand standards from the front of house perspective
• Comply with all health and safety legislation, ensuring members feel welcome and safe.
• Be proactive and reactive to operational tasks for smooth operations. Report and address member feedback, sharing with relevant teams.
• Handle all billing, posting, and accounts transactions, ensuring compliance with procedures.
• Maintain key and building security, deal with lost property, and report suspicious activity.
• Ensure all operational processes are adhered to by the site team.
• Support the management team to improve site operations and building upkeep.
• Deliver a consistent, personal and memorable customer service.
• Perform security walks during the shifts.
• Training and coaching new starters for the Hub.
• Perform ad hoc viewings, as and when necessary.
• Cover reception, as per business needs.
• Support other departments, as per business requirements.

Desired Skills and Experience:

• 2+ years of hotel experience.
• Highly organized, with accountability for front of house processes.
• Genuine people person, delivering frontline service to members.
• Ability to think on your feet and make quick, smart decisions.
• Thrive under pressure and handle difficult situations.
• Empathetic and able to build strong relationships.
• Enjoy problem solving.
• Excellent written and oral communication skills.
• Passionate about co-living and hospitality.
• Flexible with working hours and days.
• Hospitality experience is desirable.

Benefits:

• 33 days holiday including bank holidays (pro-rata for part time colleagues)
• Regular company events and social gatherings
• The chance to be part of an exciting and growing co-living company
• Discounts or cash back with multiple retailers
• Cycle to work scheme

We embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need.

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