Xact Placements Ltd
Field Service Engineer
Job Location
Grangetown, United Kingdom
Job Description
Are you looking for a new exciting opportunity working as a Field Service Engineer to be based in Cardiff?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
Key responsibilities and tasks:
* Provide technical assistance to assigned accounts within timescales specified by SLAs
* Effectively investigate and rectify faults reported by my client and channel partner end users
* Perform device installation routine maintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carry out basic fault finding
* Back up colleagues when necessary – e.g., holiday, sickness, busy periods
* Log call details using the call logging system within agreed timescales
* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Ensure boot stock and/or site stock is maintained at specified levels
* Attend product courses as requested to ensure knowledge base sufficient for job role
* Adhere to all policies and procedures.
* Adhere to customer health and safety policies and procedures when on site.
* Work and conduct should always align with the core values and philosophy.
* Any other tasks related to technical support as directed by your line manager
Key Skills and Experience:
* Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
* City & Guilds or similar qualification or comparative competence level.
* Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
* Excellent communication and interpersonal skills to ensure first class customer service
Benefits:
* 25 days + Bank Holidays
* Company Car with FUEL card
* Laptop Tools Phone
Salary: £25,000 – £30,000
Location: Grangetown, GB
Posted Date: 9/28/2024
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
Key responsibilities and tasks:
* Provide technical assistance to assigned accounts within timescales specified by SLAs
* Effectively investigate and rectify faults reported by my client and channel partner end users
* Perform device installation routine maintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carry out basic fault finding
* Back up colleagues when necessary – e.g., holiday, sickness, busy periods
* Log call details using the call logging system within agreed timescales
* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Ensure boot stock and/or site stock is maintained at specified levels
* Attend product courses as requested to ensure knowledge base sufficient for job role
* Adhere to all policies and procedures.
* Adhere to customer health and safety policies and procedures when on site.
* Work and conduct should always align with the core values and philosophy.
* Any other tasks related to technical support as directed by your line manager
Key Skills and Experience:
* Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
* City & Guilds or similar qualification or comparative competence level.
* Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
* Excellent communication and interpersonal skills to ensure first class customer service
Benefits:
* 25 days + Bank Holidays
* Company Car with FUEL card
* Laptop Tools Phone
Salary: £25,000 – £30,000
Location: Grangetown, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Xact Placements Ltd |
|---|