Workforce Staffing Ltd
Engineering Supervisor
Job Location
Hamilton, United Kingdom
Job Description
Service Supervisor
Hamilton, Scotland
£37,718-£41,147 D.O.E.
Our client are looking to recruit a Service Supervisor to support the field service team, in providing outstanding customer service, ensuring the efficient and effective running of the service team, by allocating workloads to Field Service Engineers, and responding to customers service requirements in line with the customer charter.
Role Accountabilities:
Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needs to meet set targets
Manage all customer queries and resolve issues in coordination with the relevant departments
Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers
Determine adequate skill and performance of staff to ensure they are technically sound and updated, to enhance their productivity
Provide guidance to team to keep them motivated and help them achieve individual and team-based performance goals
Key Performance Indicators:
Completion of all documentation on time
Customer Satisfaction Rating within agreed range
Warranty returns
Job opening/closing
Key Working Relationships:
Service
Workshop
Sales
Parts
Required Qualifications or Experience:
Essential:
Experience of Heavy plant and machinery
Previous experience managing engineers workloads
GSCE’s or equivalent
Excellent customer relations
Ability to work under pressure
Strong communication skills
Previous supervisory experience
Relationship building both internally and with customers
IT literate
Desirable:
Worked in similar environment previously
Technical knowledge of Heavy Plant Machinery products
Personal Attributes:
Team Player
Drive to achieve
Takes on responsibility and builds confidence in others
We operate from several prime locations and are likely to have an office near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
#INDOLLIE24
Location: Hamilton, GB
Posted Date: 9/28/2024
Hamilton, Scotland
£37,718-£41,147 D.O.E.
Our client are looking to recruit a Service Supervisor to support the field service team, in providing outstanding customer service, ensuring the efficient and effective running of the service team, by allocating workloads to Field Service Engineers, and responding to customers service requirements in line with the customer charter.
Role Accountabilities:
Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needs to meet set targets
Manage all customer queries and resolve issues in coordination with the relevant departments
Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers
Determine adequate skill and performance of staff to ensure they are technically sound and updated, to enhance their productivity
Provide guidance to team to keep them motivated and help them achieve individual and team-based performance goals
Key Performance Indicators:
Completion of all documentation on time
Customer Satisfaction Rating within agreed range
Warranty returns
Job opening/closing
Key Working Relationships:
Service
Workshop
Sales
Parts
Required Qualifications or Experience:
Essential:
Experience of Heavy plant and machinery
Previous experience managing engineers workloads
GSCE’s or equivalent
Excellent customer relations
Ability to work under pressure
Strong communication skills
Previous supervisory experience
Relationship building both internally and with customers
IT literate
Desirable:
Worked in similar environment previously
Technical knowledge of Heavy Plant Machinery products
Personal Attributes:
Team Player
Drive to achieve
Takes on responsibility and builds confidence in others
We operate from several prime locations and are likely to have an office near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
#INDOLLIE24
Location: Hamilton, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Workforce Staffing Ltd |
|---|