Artis Recruitment
IT Service Desk Analyst
Job Location
Easton, United Kingdom
Job Description
IT Service Desk Analyst required by our market leading, award winning, professional services organisation in Central Bristol. This role comes with hybrid working with 1-2 days a week in the office with flexibility.
The successful IT Service Desk Analyst will prove both 1st and 2nd line support expertise in supporting 2500+ users with varying levels of technical knowledge across multiple sites in the UK.
Main Responsibilities:
* Taking calls/emails from both users and customers of our client.
* Meet KPI targets and agreed SLA’s.
* Providing a high level of customer service.
* Logging all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updated throughout the incident lifecycle.
* Use the ITIL best practice framework.
* Follow the escalation process to ensure incidents are assigned to the relevant team to ensure incidents are resolved in an efficient and timely manner.
Your Skills and Experience
* Experience working within a professional and busy IT Service Desk.
* Excellent customer service skills, telephone manner and written communication skills.
* Ability to remain calm under pressure.
* Ability to work with people at all levels, and an excellent team member.
* Previous experience in supporting a Microsoft focused stack.
* Environment includes: Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune, Mitel Telephony, Video Conferencing and Audio-Visual Equipment.
This role comes with an excellent chance of career progression.
This fantastic role comes with a very competitive annual salary which includes an annual review. On top of the bespoke training package, comes with the following benefits: A 10% annual bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more
Location: Easton, GB
Posted Date: 9/28/2024
The successful IT Service Desk Analyst will prove both 1st and 2nd line support expertise in supporting 2500+ users with varying levels of technical knowledge across multiple sites in the UK.
Main Responsibilities:
* Taking calls/emails from both users and customers of our client.
* Meet KPI targets and agreed SLA’s.
* Providing a high level of customer service.
* Logging all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updated throughout the incident lifecycle.
* Use the ITIL best practice framework.
* Follow the escalation process to ensure incidents are assigned to the relevant team to ensure incidents are resolved in an efficient and timely manner.
Your Skills and Experience
* Experience working within a professional and busy IT Service Desk.
* Excellent customer service skills, telephone manner and written communication skills.
* Ability to remain calm under pressure.
* Ability to work with people at all levels, and an excellent team member.
* Previous experience in supporting a Microsoft focused stack.
* Environment includes: Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune, Mitel Telephony, Video Conferencing and Audio-Visual Equipment.
This role comes with an excellent chance of career progression.
This fantastic role comes with a very competitive annual salary which includes an annual review. On top of the bespoke training package, comes with the following benefits: A 10% annual bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more
Location: Easton, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Artis Recruitment |
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