Customer Service Advisor

Location: Chandlers Ford, Hampshire
Hours: Monday to Friday, 08:30 17:00 (1-hour lunch break)
Start Date: ASAP

Are you an experienced customer service professional with a background in eCommerce and ticket-based support systems? We are looking for a dedicated and proactive Customer Service Executive to join a small but dynamic team in Chandlers Ford.

The Role
As a Customer Service Executive, youll be handling around 60 customer queries a day, all managed through a ticketing system. These enquiries will come from various channels. The main focus will be on product issues, returns, refunds, product queries, and delivery concerns.

Key Responsibilities:

• Manage customer queries through the ticketing system
• Respond to issues related to products, orders, returns, and deliveries
• Liaise with internal teams to resolve complex queries
• Ensure timely and professional communication across all channels
• Track and manage tickets from start to resolution, ensuring customer satisfaction

What Were Looking For:

• Strong customer service background, ideally in eCommerce
• Experience with ticketing systems
• Excellent written communication skills
• Ability to handle a fast-paced workload and manage multiple queries
• A problem-solver with a proactive attitude
• Comfortable working in a small, collaborative office environment

For more information please contact Emma in the Eastleigh branch at 02380 002 315 or email your CV today.

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Location: Eastleigh, GB

Posted Date: 9/28/2024