FM Helpdesk Administrator

At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individuals contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance.

Why Youll Love Working at GRAHAM:

• Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
• Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
• Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
• Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
• Career Growth: Access ongoing training and development opportunities to support your professional advancement.
• Additional Perks: Enjoy free onsite parking and other valuable benefits.

As a Service Operator at GRAHAM, you will play a key role in ensuring smooth communication and efficient job management between our clients and engineers. Your attention to detail and organizational skills will be crucial in maintaining our high standards of performance and client satisfaction.

Key Responsibilities:

• Client and Engineer Liaison: Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
• Job Management: Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
• Order Processing: Generate purchase orders for engineers and subcontractors as needed.
• Customer Service: Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
• Performance Monitoring: Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
• Data Management: Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
• Administrative Support: Handle general administrative tasks and communications to support effective service delivery.

What Were Looking For:

We are looking for a proactive and detail-oriented individual who excels in administrative tasks and has a commitment to delivering high-quality service. If you have relevant experience and are ready to contribute to our dynamic team, wed love to hear from you.

Essential Criteria:

• Experience: At least 1 year of prior experience in an administrative role.
• Communication: Strong team player with excellent communication skills.
• IT Skills: Proficiency in Microsoft Outlook and Excel.

Desirable Criteria:

• Software Experience: Experience with bespoke software or databases.
• Industry Knowledge: Familiarity with the facilities management industry.

Ready to make a difference with a company that values and invests in its people? Apply today to join GRAHAM and be part of a team that is dedicated to your professional growth and well-being.

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