Supported Housing Contracts Manager

Who We Are

Hightown is more than just a housing association; we're a community-driven organisation committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities.

About the role

Hightown is looking for an experienced and passionate Supported Housing Contracts Manager to oversee our Homelessness & Young People Schemes. This exciting role will ensure that our supported housing services deliver high-quality, trauma-informed care to vulnerable individuals, many of whom face complex challenges like homelessness, mental ill-health, substance misuse and multiple disadvantages. You will lead a team of operational managers, promoting a psychologically safe environment that fosters staff wellbeing, resilience, reflective practice and a culture of learning.

You will have overall responsibility for the contract and financial management of our homelessness & young people schemes, ensuring that services are delivered efficiently and within budget, while meeting contractual and regulatory standards. This role requires strong leadership in overseeing projects like our emergency and temporary housing, which supported 330 adults experiencing homelessness last year. Additionally, you’ll play a key role in helping individuals transition from temporary housing into secure accommodation, with 42 people moving into their own homes from our schemes last year.

A key aspect of this role is stakeholder management, where you will build and maintain strong relationships with external partners, local authorities, and other agencies. Your ability to negotiate and secure funding will be crucial as you support the continued growth of Hightown’s services, including writing tender bids for new and existing projects.

Your knowledge and understanding of the Making Every Adult Matter (MEAM) approach will be highly valuable, particularly as Hightown is a key strategic & operational partner in Hertfordshire’s MEAM Approach Network. This initiative brings together providers, commissioners, and other stakeholders to support people facing multiple disadvantages. You will also ensure that Hightown’s services remain compliant with Ofsted standards for young people's supported housing, ensuring that we continue to meet the highest standards of care and support.

If you are a leader with experience in psychologically informed environments, contract and financial management, and the ability to deliver impactful supported housing services, this is a fantastic opportunity to make a real difference. At Hightown, we are dedicated to meeting local housing needs and ending homelessness through compassionate, high-quality services. Join us and be part of our mission to provide safe, secure, and supportive homes for vulnerable individuals.

Why Hightown?

At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds.

The Benefits:

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £55,401 for a 35 hour a week contract
• Two days working from home allowance & flexible working pattern
• Monthly reflective practice from external practitioner
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Blue Light Discount Card
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Fully paid DBS

How to Apply

If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the this role, please click the link or visit our website and submit your application today.

Please note that we will be interviewing on a rolling basis and this advert may close before the deadline.

Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve.

If you would like an informal chat about this role, please contact Spiros Georgiou – Head of Homelessness & Mental Health spiros.georgiou@hightownha.org.uk

Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.

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We are an Equal Opportunities & Disability Confident Employer.