Service Coordinator - Scotland

Company description:

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.

Job description:

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

Our customer support team is looking for an additional Customer Support Coordinator to join us in our Falkirk branch.

A job that matters: Your Tasks

Our Customer Support Coordinators deal with all of the internal and external customer enquiries with regards to parts and components that are required to install and repair our systems. The role involves taking orders either via email or over the phone. You could be dealing with orders that come from 3rd party businesses using dormakaba products or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to our products.

We need someone who can keep up to date with dormakabas latest innovations and products, so we are looking for someone with natural curiosity, and interest in what we do and good attention to detail.

Lastly, we need someone who is happy to deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need,

An experience that matters: Your Skills

• 2 years + experience in a similar customer service environment (i.e. Sales support, sales administration etc)
• Previous experience of a CRM system, knowledge of SAP would be a real bonus
• Have strong communication and organisation skills
• Have a desire to learn about our product range to offer best in class support to our customers

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you

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