Sammons Recruitment Ltd
Service Controller
Job Location
Lower Bourne, United Kingdom
Job Description
Do you want to be working in a fast-paced environment with being responsible for co-ordinating with service engineers? If so, then this role may be for you!
Our client based in Farnham, are seeking a Service Controller to assist their fantastic team.
This is a full time permanent role.
Key Responsibilities
Input Timesheets on a daily basis
Chase the customer for order numbers on all work that is not covered by warranty
Keep constant communication with the customer to give them updates on all live breakdowns
Create estimates when additional work is found and send to the customer within 24 hrs
Send over final costings for all retail work
Invoice all retail work that has been completed
Resolve all customer invoice queries
Arrange monthly meeting with the Line Manager to resolve any ongoing issues
Answer incoming calls into the office and log breakdowns
Cover other diary locations during peak times for Holiday
Actively seek new business
Organise and time-manage your workload
Achieve and meet strict deadlines
Deal with all telephone calls in a polite and professional manner
Key Skills
An effective team player
Time management skills
A ‘can do’ attitude and willingness to try out new ideas
Ability to prioritise and focus on answering incoming calls quickly and effectively
Ability to work under pressure
A good understanding of customer service procedures, policies and best practice
A willingness to help both internal and external customers
Benefits
22 Days Holiday
Scottish Widows Pension
Death in Service
Westfield Cash Back Health Plan
Uniform
Free legal advice to set up a Will and renew or purchase a Mortgage
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Location: Lower Bourne, GB
Posted Date: 9/29/2024
Our client based in Farnham, are seeking a Service Controller to assist their fantastic team.
This is a full time permanent role.
Key Responsibilities
Input Timesheets on a daily basis
Chase the customer for order numbers on all work that is not covered by warranty
Keep constant communication with the customer to give them updates on all live breakdowns
Create estimates when additional work is found and send to the customer within 24 hrs
Send over final costings for all retail work
Invoice all retail work that has been completed
Resolve all customer invoice queries
Arrange monthly meeting with the Line Manager to resolve any ongoing issues
Answer incoming calls into the office and log breakdowns
Cover other diary locations during peak times for Holiday
Actively seek new business
Organise and time-manage your workload
Achieve and meet strict deadlines
Deal with all telephone calls in a polite and professional manner
Key Skills
An effective team player
Time management skills
A ‘can do’ attitude and willingness to try out new ideas
Ability to prioritise and focus on answering incoming calls quickly and effectively
Ability to work under pressure
A good understanding of customer service procedures, policies and best practice
A willingness to help both internal and external customers
Benefits
22 Days Holiday
Scottish Widows Pension
Death in Service
Westfield Cash Back Health Plan
Uniform
Free legal advice to set up a Will and renew or purchase a Mortgage
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Location: Lower Bourne, GB
Posted Date: 9/29/2024
Contact Information
| Contact | Human Resources Sammons Recruitment Ltd |
|---|