Information Technology Business Analyst

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Business Analyst will work closely with stakeholders, developers, and project managers to ensure that business requirements are accurately captured, analysed, and translated into effective IT solutions.

Tasks Include:

Requirements Gathering

• Collaborate with stakeholders to gather, analyse, and document business requirements for IT and business projects.
• Conduct workshops, interviews, and surveys to understand the needs and challenges of different departments and stakeholders.
• Translate business needs into clear and detailed functional requirement documentation.

Process Analysis

• Analyse current business processes and workflows to identify areas for improvement.
• Work with the IT team to design and propose optimised processes that leverage new or existing technology solutions.
• Ensure that proposed changes align with business goals and deliver value to all stakeholders.

Solution Design

• Collaborate with IT developers and solution design engineers to design IT solutions that meet business requirements.
• Create detailed specifications, including data models, process flows, and use cases.
• Assist in the development of prototypes and proof of concepts to validate requirements.

Project Management Support

• Work alongside project managers to ensure that projects are delivered on time, within scope, and within budget.
• Monitor project progress and identify potential risks or issues.
• Assist in the creation of project plans, timelines, and resource allocation.

Testing, Training and Documentation

• Develop and execute test plans to validate that IT solutions meet business requirements.
• Coordinate user acceptance testing (UAT) and work with end users to ensure successful implementation.
• Develop training materials and user guides to assist end-users in adopting new systems or processes.
• Provide training sessions and ongoing support to ensure successful user adoption.
• Act as a liaison between the IT department and end-users, addressing any concerns or feedback.
• Maintain comprehensive documentation of business requirements, process changes, and system implementations.
• Ensure that all documentation is kept up-to-date and accessible to relevant stakeholders.

Support

• Work on the helpdesk function for application support, ensuring that end users are appropriately supported, and tickets are raised as needed.
• Actively engage with users via tickets and other communication methods to resolve any issues within remit.
• Monitor and ensure application tickets are responded to in compliance with our SLAs.

Security, Compliance and Environmental

• Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards.
• Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001.
• Communicate any non-conformances within the ISO accredited management system.
• Raise any upcoming changes which could affect the ISO accredited management system.
• Follow environmental policies and procedures and highlight any risks to personnel or the environment.
• Ensure compliance with legislative bodies and local authorities.

Health and Safety

Without compromise maintain a safe and clean work environment.

• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

Customer Service and Our Way Culture

• As a team member, work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and, where applicable, help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

Qualifications and Skills Required:

• Proven experience as a Business Analyst, preferably within an IT department.
• Knowledge of enterprise applications, such as WMS, TMS, OMS, and CRM systems.
• Experience implementing new contracts into operational environments.
• Experience with project management methodologies.
• A strong ability to communicate in written and verbal forms simply.
• Strong interpersonal skills, with the ability to simplify concepts to ease interaction between technical and non-technical employees.
• The ability to manage projects with an attention to detail.
• Excellent understanding of, and ability to use, Microsoft Office products.
• Strong analytical and problem-solving abilities.
• 5 x GCSEs, grade A to C (or equivalent), or
• Equivalent applied experience.
• Full UK Driving License

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Company sponsored social events
• Community volunteering
• Death in Service
• Medical Cover
• BUPA Cashplan