Order Management Coordinator

Order Management Coordinator - Healthcare Industry

Order Management Coordinator - Healthcare Industry

The location of the role is Amersham.

The duration of the contract is 12 months.

The pay rate on offer is £16 per hour.

Role Summary: The OTR Order Management Coordinator ensures Order entry Quality and Integrity.

Key responsibilities/essential functions include:

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
• Provide an excellent level of service for our customers. Specifically, when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfilment grounded on OTD optimization.
• Ensure orders validation, compliance and approvals before Order Entry.
• Own and update timely key dates using local operating mechanisms and reports.
• Daily follow up of customer credit documentation and inventory.
• Give shipping and billing instructions in accordance with contracts terms and conditions.
• Follow shipment, installation, application via reports.
• Follow up on collections issues due to OTR.
• Provide root cause on defect analysis.
• Monitor and coordinate daily logistics traffic from warehouses.

Required Qualifications:

• Experience in project management or order management.
• Strong administration skills.
• Proficient user of Microsoft Office.
• Self-motivated and able to work independently as well as in a team
• Able to manage a number of different tasks and manage competing priorities
• Previous experience in administrative and/or order management role
• Customer Satisfaction Oriented.
• Team player.
• Ability to use Systems and work in a matrix environment.
• Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
• Excellent Verbal and written communication.