Service Desk Analyst

Job Title: Windows 11 Floorwalker

Location: Birmingham

Job Type: Temporary contract

About the Role:

We are seeking a knowledgeable and proactive Windows 11 Floorwalker to join our IT support team. The ideal candidate will provide on-the-floor assistance to users, ensuring a smooth transition and optimal use of Windows 11. This role is crucial for maintaining productivity and addressing any technical issues that arise during the migration process.

Key Responsibilities:

• User Support: Provide immediate, on-the-spot assistance to users experiencing issues with Windows 11
• Troubleshooting: Diagnose and resolve hardware and software problems related to Windows 11
• Training: Offer guidance and training to users on new features and functionalities of Windows 11
• Documentation: Maintain accurate records of issues and solutions provided
• Collaboration: Work closely with the IT team to escalate and resolve complex issues
• Feedback: Gather user feedback to identify common issues and areas for improvement

Requirements:

• Experience: Proven experience in IT support, particularly with Windows operating systems
• Knowledge: Strong understanding of Windows 11 features, settings, and troubleshooting techniques
• Communication: Excellent verbal and written communication skills
• Problem-Solving: Strong analytical and problem-solving abilities
• Customer Service: A customer-focused approach with the ability to handle multiple tasks and priorities
• Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows 11)
• Technical Skills: Familiarity with network configurations, software installations, and system updates
• Adaptability: Ability to adapt to new technologies and processes quickly

How to Apply:

Interested candidates are invited to submit their CV