Customer Service Representative

Borehamwood, Office based | Wholesale

This is a fantastic opportunity looking for an individual with prior customer service experience, who will be working in the pharmaceutical wholesale department.

The successful candidate will be responsible for supporting the international and exports team.

Company Overview:

Our client is a rapidly growing pharmaceutical wholesaling company involved in the procurement and supply of unlicensed medicines into the NHS and Private Hospital sector in the UK. They aim to deliver exceptional service with the highest quality and safety standards to create excellent value to their customers, with a very patient-centric view.

Their values, which they embody and look for in new employees, is Honesty and Trust.

• Excellent development opportunities within the organisation.
• Great small team to work with and friendly environment to grow within.
• Looking for equally entrepreneurial minded individuals to join the company.
• Permanent role with a competitive starting salary and extensive benefits package.

Job Overview:

• Daily quotation and sales order processing and receipt acknowledgement to customer, providing timely, accurate and transparent responses to all queries, resolving any potential customer order issues; development opportunity to learn procurement within the role down the line.
• Answering calls to the customer service team, dealing with enquiries, and redirecting to other departments if required.
• Detailed overview of goods coming in and going out the warehouse ensuring all relevant information and documentation is provided to the Operations Manager.
• Providing documentation and information to the warehouse team regarding incoming and outgoing orders.

To be successful:

• Minimum 2 years’ experience in fast-paced customer service environment, preferably from the wholesaler pharmaceutical industry.
• Effective planning, organization, and administrative skills.
• Fully IT literate: Microsoft Office, Word, Excel.
• Strong communication, engaging, and professional manner.
• A true collaborative personality, with an eye for detail.

How to apply:

If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please Apply now via the website or contact Sarah Whitby on 01225 336 335 for more information.