Customer Service Specialist – Greek

Customer Service Specialist – Greek

Duration: 12 months

Location: Chester

Pay: £17/hour PAYE

Position Purpose

• Interact with customers to receive and process orders
• Handle billing and account inquiries.
• Investigate and resolve customer issues
• Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
• Support with preparation of Extract and analyse data.
• Handle escalation from specialists and acting as first line problem solver.
• Escalate to Manager any complex enquiry and collaborate on solution.

Skills Required:

• Business fluent in Greek, required.
• Experience in customer service and logistics would be beneficial.
• Ability to use SAP (SD module) and other Customer Service applications.
• Advance knowledge and use of Office productivity tools
• Ability to identify, analyse and solve problems, with limited guidance.
• Quantitative and analytical skills.
• Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
• Work prioritization and planning. Define long term activity schedule guided by direct manager.
• Co-operate with other teams both internally and with external parties.
• Identify and drive areas for continuous improvement.